Lead Distribution Operations

PAYLOCITY CORPORATION • Springfield, NJ

6d • Onsite

About The Position

Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners – because people matter most. And people have always been at the heart of our business. Since our founding in 1997, this is the thing that's stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave. Let's go forward together.

Requirements

• High school or equivalent diploma.
• Experience supervising a team of 10+ employees or 3+ year of experience directly managing others.
• Experience in conflict resolution and team building and development.
• Ability to motivate, coach, and lead in a team environment driving for desired results.
• Strong verbal and written communication skills.
• Excellent organization skills and attention to detail.
• Ability to work in a high-volume environment.
• MS Office applications - are no sweat when it comes to your skillset

Nice To Haves

• Associates or bachelor's degree preferred.
• Experience managing suppliers and critical production equipment.
• Familiarity with payroll processing applications, Microsoft Office, and Shipping Software.
• Industry experience in digital print, logistics, and fulfillment of payroll production, in a tightly controlled, audited environment is preferred.
• Experience with process improvement, kaizens, or six sigma initiatives is a plus.

Responsibilities

• Supervising the daily activities in the print center and directing the work assigned to the Distribution Assistants.
• Assisting the Distribution Manager with the safety, quality, performance, and overall experience of meeting client’s distribution needs.
• Providing input and supporting the performance review process.
• Serving as a backup for essential Distribution Manager responsibilities.
• Direct supervision of the production floor.
• Assigning work shifts to ensure proper coverage on the production floor.
• Coordinating all training assignments associated with the Distribution Assistant role and working with Distribution Manager to develop and implement changes to the department Standard Operating Procedures.
• Opening and closing responsibilities for the print center as assigned.
• Approving or adjusting Distribution Assistant’s timecards and approving time off requests.
• Providing coaching, mentoring, and training to develop team members for career progression and learning.
• Conducting and participating in regular 1-1 meetings.
• Assisting the Distribution Manager with evaluating the team's performance.
• Providing coaching and sitting in on performance discussions with employees.
• Facilitating team huddles and working with the DM to set expectations and team goals.
• Collaborating with the Support team to ensure timely payroll delivery.
• Monitoring payroll through delivery and following up on delivery issues with shipping vendors and internal teams.
• Effectively communicating with internal departments when handling client issues associated with production defects, delivery issues, or “same day” payrolls.
• Assigning the nightly audit and signing off for accuracy.
• Taking corrective action on identifiable issues along with sending the tracking files promptly.
• Communication with shipping couriers as needed.
• Responding and sending e-mails related to CRM inquiries for any quality defects, tracking queries, delivery issue(s) and remediating the issue along to include follow-up accordingly to determine root cause.
• Developing and sharing best practices with peers across Distribution print centers.
• Problem-solving resource, technical, and equipment issues along understanding when to escalate as needed.
• Assisting with tracking metrics related to quality error(s) and internal errors for a distro location.
• Assisting the Distribution Manager with the SOC audit process by ensuring compliance of accuracy and storage of data.
• Assisting the Distribution Manager with ordering critical supplies and maintaining proper inventory levels.
• Ensuring Paylocity’s best interests are represented in each interaction with vendors or suppliers.
• Assisting the Distribution Manager with planning and implementation of all quarter end and year end responsibilities.
• Being available to receive and respond to Pager Duty notifications if the need of the business is required.
• Being flexible to meet the needs of the business hours, especially during Peak shipping and during Year End.

Benefits

• Diversity, Equity, and Inclusion initiatives: Education & Awareness, Client Community, Company Representation, Advocacy & Support, Fairness & Equality, PCTY Gives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED