Lead Systems Operations Engineer - IT Capacity Governance

Wells Fargo & Company•Irving, TX

1d•Hybrid

About The Position

Wells Fargo is seeking a Lead Systems Operations Engineer - IT Capacity Governance. In this role, you will: Execute the Capacity Governance suite of control activities, ensuring compliance with enterprise governance risk, and control requirements Manage the capacity breach lifecycle, including identification, escalation, tracking, and remediation of capacity-related breaches Drive continuous improvement by identifying and enabling automation opportunities within Capacity processes, improving efficiency, strengthening control execution consistency and reducing operational risk Lead onboarding of infrastructure products into Capacity Governance Frameworks, coordinating across Product Engineering and platform teams Serve as the Technical Lead across Product Engineering, Development and Operations, translating requirements into actionable execution, driving alignment across teams Drive capacity reporting governance, ensuring accuracy, completeness and consistency of metrics used for monitoring and decision-making Support and lead targeted reviews, audits and risk related engagement activities: Internal/External Audit, IRM, Targeted Reviews. Including walkthroughs and delivery of complete and accurate evidence Build and maintain strong stakeholder relationships and influence across all levels in and outside of immediate department. Drive remediation activities to address control gaps, implement corrective actions and ensure sustainable risk and control outcomes Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients' needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Risk Management or Business Controls experience
5+ years of experience in IT Capacity Management, Capacity Planning, Capacity Design Optimization, Capacity Forecasting, Capacity Reporting
5+ year of IT Service Delivery Interface including IT System Monitoring, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management experience
5+ years of technical experience with IT Infrastructure Operations including Database, Middleware, Network, Operating Systems, Servers and Storage Devices
2+ years of experience with Enterprise monitoring and visualization tools like Prometheus/Grafana, AppDynamics, Dynatrace, Google logging, Elasticsearch, Splunk, GitHub, Big Panda and Service Now.

Nice To Haves

5+ years of experience in Process automation, machine learning engineering, data engineering, Software engineering, and building pipelines automation
Experience executing control activities within a capacity governance or infrastructure governance environment
Experience managing or supporting Capacity Governance Processes including reporting, monitoring and breach management
Experience leading and managing cross-functional onboarding or compliance efforts across infrastructure or product teams
Recent and demonstrated ability to influence management on technical or business solutions
Experience in partnering with developers and architects from other teams to build solutions and resolve system and business problems
Experience in leading / facilitating analysis of current systems and problem identification and resolution
Experience with configuring and supporting application capacity and performance modeling for server/server less assets and network devices in advanced capacity planning and modeling tools such as Helix Continuous Optimization or TrueSight Capacity Optimization by BMC
Strong knowledge and experience with deploying automations at scale in cloud environments such as GCP or Azure
Understanding of Agile practices and ability to work with Agile teams to define and track user stories
Excellent verbal, written, and interpersonal communication skills.
Ability to articulate technical solutions to both technical and business audiences
Proven ability to understand and communicate effectively about technical, complex compliance standards and policies
Ability to work independently and as part of a high-functioning, collaborative team of professionals, including the ability to form relationships at all levels of the organization.

Responsibilities

Execute the Capacity Governance suite of control activities, ensuring compliance with enterprise governance risk, and control requirements
Manage the capacity breach lifecycle, including identification, escalation, tracking, and remediation of capacity-related breaches
Drive continuous improvement by identifying and enabling automation opportunities within Capacity processes, improving efficiency, strengthening control execution consistency and reducing operational risk
Lead onboarding of infrastructure products into Capacity Governance Frameworks, coordinating across Product Engineering and platform teams
Serve as the Technical Lead across Product Engineering, Development and Operations, translating requirements into actionable execution, driving alignment across teams
Drive capacity reporting governance, ensuring accuracy, completeness and consistency of metrics used for monitoring and decision-making
Support and lead targeted reviews, audits and risk related engagement activities: Internal/External Audit, IRM, Targeted Reviews. Including walkthroughs and delivery of complete and accurate evidence
Build and maintain strong stakeholder relationships and influence across all levels in and outside of immediate department.
Drive remediation activities to address control gaps, implement corrective actions and ensure sustainable risk and control outcomes
Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients' needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.