Lead Systems Engineer

DTCC•Coppell, TX

5h•$75,000 - $150,000•Hybrid

About The Position

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. The Lead Infrastructure Services Engineer is a senior technical role responsible for supporting the modernization, stability, and performance of the enterprise Digital Workplace virtual infrastructure. This position plays a critical role in operationalizing and optimizing end‑user computing (EUC) platforms toward Microsoft Azure‑based services, including Azure Virtual Desktop (AVD) and Windows 365, while ensuring a secure, resilient, and high‑quality user experience. The role operates at the highest technical level, providing third‑level engineering support for virtual desktops and serving as a technical authority across the full lifecycle of platform design, implementation, optimization, and operational support. The engineer works in close partnership with DWS architecture and key stakeholders to deliver and operationalize cloud‑aligned solutions that drive Digital Workplace Service modernization outcomes. Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.

Requirements

Minimum of 6 years of related experience
Bachelor's degree preferred or equivalent experience
Minimum of 5 years’ experience in Desktop and Remote Access Technologies including VDI and Citrix Cloud
Subject Matter Expert with 5+ years of experience in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers.
5 + Years’ experience with Microsoft Windows Server and Workstation technologies
Strong knowledge of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active Directory Policy management.
Microsoft Azure services (design/implementation/optimization/troubleshooting)
Azure Virtual Desktop (AVD) (host pools, images, scaling, FSLogix, monitoring, performance)
Windows 365 and Azure Virtual Desktop (AVD) (use cases, integration, connectivity, support model)
Networking for cloud/VDI (VNets, DNS, NSGs, firewall/proxy, latency/bandwidth)
Microsoft Entra (Entra ID) (Conditional Access, MFA, governance, integration for virtual desktops)
Strong knowledge of IGEL platform:
OS Base Build & Configuration
Authorization & Authentication
Support and Management of the endpoint devices including maintenance
Knowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.
Strong background in Ivanti formerly known as AppSense Management Suite and Storage Area Networks
Knowledge of PowerShell scripting
Strong project management and leadership skills
Self-starter, independent worker, and team player
Good written and verbal communication skills
Working knowledge of the ITIL framework
Knowledge and expertise in disaster recovery procedures

Responsibilities

Serves as a third level technical support Engineer for day-to-day activities, analysis, troubleshooting and is responsible for the integrity and reliability of the VDI environments.
Serves as a subject matter expert in Microsoft Azure Services, Windows 365, Azure Virtual Desktop (AVD) and Microsoft Entra.
Responsible for supporting the implementation of new systems, upgrades, and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that change management and defined security procedures for all assigned systems are executed in accordance with client policies and procedures.
Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implements recommendations for resources required to maintain and/or expand service levels.
Leverages automation and scripting to standardize, accelerate, and scale operational workflows across the Digital Workplace virtual infrastructure, supporting both new implementations and repetitive support tasks.
Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.
Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on-going support. Responsible for problem management activities, providing tier-three support for incident and problem resolution.
Extensive interfacing, collaboration, and coordination of efforts with vendors and other departments in the company
Provides training to Help Desk team members, Operations staff and Level 1-2 Engineers, as needed
Must be flexible and be available to provide off-hours support when required and be a part of a 24/7 On-Call rotation
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Benefits

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

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