Lead System Analyst, Interactive

Agua Caliente Casinos•Rancho Mirage, CA

2d•Onsite

About The Position

The Lead System Analyst provides IT support for software systems used throughout the Agua Interactive gaming environment, including troubleshooting, user management, and customization. The role carries out project work related to system upgrades and enhancements and supports assigned applications from initial problem analysis through resolution. It also assists with research for the company’s interactive, mobile, and social gaming strategy. The position analyzes user needs and translates them into system requirements, collaborates with project teams and external vendors, supports user acceptance testing, and reviews system documentation and implementation plans. It coordinates training, preventative maintenance, monitoring, and application documentation, and works with IT teams on application-related operating systems. The analyst maintains collaborative relationships with business units and technical staff, provides timely service to guests and internal clients, and complies with applicable internal controls, procedures, and Tribal Regulations.

Requirements

At least four years of experience working in a casino gaming environment.
Working knowledge of either a major land-based casino management system or an interactive gaming player account management system.
Demonstrated analytical skills, including problem identification, resolution, and comprehension and interpretation of technical procedures.
Experience managing and prioritizing multiple projects.
Ability to thrive in a fast-paced, diverse environment with multiple stakeholders.
Knowledge of collection software applications and ability to analyze data using SQL, queries, or similar tools.
Awareness of computer technologies and interface techniques.
Ability to meet fixed deadlines while reporting progress consistently and transparently.
Exposure to databases, reporting tools, and data manipulation techniques.
Excellent communication, organizational, and interpersonal skills.
Ability to work outside normal business hours as required.
Reliable transportation.
Bachelor’s degree in computer science or a related field, or an equivalent combination of education and experience.
Ability to stand, move, and work throughout office areas and properties, including walking up to 1½ miles, climbing stairs, and sitting at a desk or workstation for the duration of a shift.
Ability to work in a smoke-filled environment.
Ability to grasp, bend, lift, carry, or otherwise move goods weighing at least 25 pounds intermittently.
Sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, general office equipment, and multi-line telephone.

Nice To Haves

Interactive gaming experience is strongly preferred.

Responsibilities

Serve as the initial point of contact for assigned application problems; analyze and diagnose issues, identify root causes, and resolve them or coordinate with vendors and others who can.
Take ownership of support calls for assigned applications through resolution.
Assist the Senior Manager, Interactive Gaming Technology with research related to the company’s interactive, mobile, and social gaming strategy.
Analyze and define user requirements and translate them into clear, concise system requirements.
Collaborate with project teams and external vendors to maintain continuity and traceability across requirements, design, and testing.
Review test and implementation plans and coordinate and support user acceptance testing.
Review system procedures, guidelines, and technical documentation for new systems.
Assist with upgrades, enhancements, and implementation of current and new assigned applications.
Coordinate development and implementation of training programs that support daily operations.
Work with related IT groups to update the status of assigned work orders.
Build and maintain collaborative relationships with business units and technical staff.
Ensure preventative maintenance and required monitoring are performed and audited on assigned applications.
Maintain documentation for assigned applications.
Recommend upgrades and hardware replacement for assigned applications to the Senior Manager, Interactive Gaming Technology.
Work with other IT department groups on installation and maintenance of operating systems related to application systems.
Provide timely, excellent guest service to guests and internal clients.
Ensure compliance with applicable Agua Caliente System of Internal Controls, Standard Operating Procedures, and Tribal Regulations.