Lead System Analyst, Interactive (37695)

Agua Caliente Casinos•Rancho Mirage, CA

1d•Onsite

About The Position

Provides information technology support for software systems used throughout the Agua Interactive gaming environment, including troubleshooting, user management, and customization. Executes work associated with project plans for system upgrades and enhancements. Serves as the initial point of contact for assigned application problems, takes support calls through to resolution, and works with vendors and others to identify root causes and resolve issues. The role also supports research into the company’s interactive, mobile, and social gaming strategy; analyzes user requirements; and coordinates requirements, design, testing, implementation, training, and documentation for assigned applications. The position works collaboratively with business units, technical staff, vendors, and other IT groups to support application operations and projects. It helps ensure preventative maintenance and monitoring are performed and audited, maintains application documentation, and makes recommendations regarding upgrades and hardware replacement. The role provides timely guest and internal client service and ensures compliance with applicable Agua Caliente System of Internal Controls, Standard Operating Procedures, and Tribal Regulations. No supervisory responsibilities.

Requirements

At least four years of experience working in a casino gaming environment.
Working knowledge of either a major land-based casino management system or an interactive gaming player account management system.
Demonstrated analytical skills, including problem identification, resolution, and comprehension and interpretation of technical procedures.
Experience managing and prioritizing multiple projects.
Ability to work with fixed deadlines while consistently and transparently reporting progress.
Excellent communication, organizational, and interpersonal skills.
Ability to work outside normal business hours as required.
Reliable transportation.
Bachelor’s degree in computer science or a related field, or an equivalent combination of education and experience.
Ability to stand, move, and work throughout office areas and properties; walk up to 1½ miles; climb stairs; and sit at a desk or workstation for the duration of a shift.
Ability to work in a smoke-filled environment.
Ability to grasp, bend, lift, carry, or otherwise move goods weighing at least 25 pounds intermittently.
Sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, general office equipment, and multi-line telephone.

Nice To Haves

Interactive gaming experience is strongly preferred.
Exposure to large, complex IT projects.
Knowledge of collection software applications and ability to analyze data using SQL, queries, or similar tools.
Awareness of computer technologies and interface techniques.
Exposure to databases, reporting tools, and data manipulation techniques.

Responsibilities

Serve as the initial point of contact for problems with assigned applications; analyze issues, identify root causes, and resolve them or coordinate resolution with vendors and others.
Take ownership of support calls for assigned applications through resolution.
Assist the Senior Manager, Interactive Gaming Technology with research related to the company’s interactive, mobile, and social gaming strategy.
Analyze and define user requirements and translate them into clear, concise system requirements.
Collaborate with project and external vendor teams to maintain continuity and traceability across requirements, design, and testing.
Review test and implementation plans and coordinate and support user acceptance testing.
Review system procedures, guidelines, and technical documentation for new systems.
Assist with upgrades, enhancements, and implementation of current and new assigned applications.
Coordinate the development and implementation of training programs for daily operations.
Work with related IT groups to update the status of assigned work orders.
Maintain collaborative relationships with business units and technical staff.
Ensure preventative maintenance and required monitoring are performed and audited for assigned applications.
Maintain documentation for assigned applications.
Recommend upgrades and/or hardware replacement for assigned applications to the Senior Manager, Interactive Gaming Technology.
Work with other IT department groups on installation and maintenance of operating systems related to application systems.
Provide timely, excellent guest service to guests and internal clients.
Ensure compliance with applicable internal controls, standard operating procedures, and Tribal Regulations.