Lead Surveillance Operator

Four Winds Casinos•Hartford Township, MI

8d•Onsite

About The Position

Responsible for maintaining close, continuous surveillance of all gaming areas and the entire property, in order to protect life and property at the casino. Responsible for coordinating and supervising the activities of all surveillance employees on assigned shift, in the absence of the Surveillance Shift Supervisor.

Requirements

Must possess excellent observational and communication skills.
Must be able to detect schemes or cheating activity aimed at the casino or its guests.
This position requires a Level 2 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to write effective reports and memos.
Ability to respond to inquiries from employees or guests.
Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to apply common sense reasoning to variety of situations.

Nice To Haves

Knowledge of and experience with closed circuit television equipment preferred.

Responsibilities

Monitors all areas of the property at all times, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity, for proper resolution.
Utilizes necessary equipment, to identify, record, document and report illegal, suspicious or unusual activities occurring on property.
Maintains a working knowledge of all rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
Protects casino assets and gaming integrity, through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
Completes a daily report.
Supports other employees, supervisor and management, with regard to protection of assets in their respective departments.
Coordinates, with the Security Department, when surveillance discovers a matter which needs further investigation or attention.
Facilitates the flow of information throughout the department, by attending regularly scheduled departmental meetings.
Held accountable for the accuracy and thoroughness of departmental records and reports.
Makes suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with the protection of casino assets in mind.
Additional responsibilities in the absence of the Surveillance Shift Supervisor
Reviews all daily activity reports and prepares shift reports for management.
Ensures the quality of operations in the Surveillance department on assigned shift.
Reviews all surveillance videos and reports, providing detailed information to appropriate casino officials and outside agencies, as needed.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.