Lead Surveillance Officer
About The Position
The Lead Surveillance Officer is responsible for creating work schedules, delegating assignments, and operating surveillance equipment. This role involves monitoring all departments to ensure compliance with laws, regulations, policies, and procedures. The Lead Surveillance Officer also works with department managers and state regulators on confidential matters, interviews, trains, and selects employees, conducts performance reviews, and makes recommendations for wage increases and promotions. Additionally, this position ensures the safety and security of the casino and property, handles employee complaints, recommends disciplinary actions, supervises work, and monitors legal compliance with federal, state, and gaming laws. Team members are expected to adhere to the Everyone Greets Everyone (EGE) policy, participate in mandatory meetings and pre-shift BUZZ sessions, and maintain a professional appearance. The role requires the ability to get along with co-workers, work as a team, and understand and respond to English cues.
Requirements
- Ability to read, write, speak and understand English.
- Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
- Must be able to work a varied schedule including holidays, nights and weekends as needed.
- Must be able to work a reasonable amount of overtime when required.
Nice To Haves
- Works with a high degree of personal integrity and leadership.
- All team members will follow the Everyone Greets Everyone (EGE) policy.
- Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
- Must be able to get along with co-workers and work as a team.
- Must be able to respond to visual and aural cues.
- Must present a well-groomed, professional appearance.
Responsibilities
- Creates the work schedule for assigned shift and delegates assignments as needed.
- Operates all surveillance equipment with a high degree of skill, including but not limited to monitors, switchers, computers, controllers and cameras.
- Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures and internal controls.
- Works in liaison with applicable department managers and state regulators with regards to confidential matters.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Works with a high degree of personal integrity and leadership.
- Interviews, trains and selects employees.
- Conducts Performance Reviews.
- Makes or recommends wage increases.
- Makes or recommends promotions.
- Provides for safety and security of the casino and property.
- Handles employees' complaints or grievances.
- Recommends disciplinary action and/or disciplines employees.
- Plans, supervises and monitors work.
- Monitors legal compliance with federal, state, and gaming laws.
- Works a flexible schedule including weekends, evenings and holidays.
- Works a reasonable amount of overtime when required.
- Participates in all mandatory meetings and pre-shift BUZZ sessions.
- Must be able to get along with co-workers and work as a team.
- Must be able to respond to visual and aural cues.
- Must present a well-groomed, professional appearance.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
