Surveillance Officer

Bally's Chicago•Biloxi, MS

2d•Onsite

About The Position

This role involves monitoring guest and team member activities on the property through a closed-circuit television system to detect criminal activity and violations of state regulations, Hard Rock's Internal Controls, and departmental Standard Operating Procedures. The Surveillance Officer is responsible for generating detailed incident reports, collaborating with internal departments and outside agencies, and demonstrating proficiency in surveillance and casino operations. The position also requires maintaining an exceptional attendance record, reporting departmental concerns to the Shift Manager, participating in regular training, and upholding the company's mission and values while promoting outstanding guest relations and service.

Requirements

Must possess excellent communication, organizational skills.
Must have the ability to interpret a variety of instructions.
Must have an outgoing personality and enjoy dealing with people.
Must have the ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

Demonstrates proficiency in all aspects of the surveillance and casino operation before assuming this position.

Responsibilities

Monitors activities of guests and team members on the property via the closed-circuit television system for criminal activity and/or violations of State regulations, Hard Rock's Internal Controls and departmental Standard Operating Procedures.
Generates detailed incident reports of any violations of the Gaming Control Act, Internal controls or Company SOP’s, suspicious activity, criminal activity, medical emergencies or areas of concern observed during observation. Reports incidents accordingly at the time of observation or as required.
Works closely with all internal departments as well as outside agencies.
Demonstrates proficiency in all aspects of the surveillance and casino operation before assuming this position.
Maintains an exceptional attendance record.
Reports any concerns of the department or shift to the Shift mgr.
Participates in regular training provided by the Shift Mgr and or Lead Operators. Completes proficiency tests as needed.
Upholds the Mission Statement – We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!
Promotes outstanding guest relations.
Supports and maintains Hard Rock's amplified service at all times.