Lead Surveillance Observer

Full House Resorts, Inc•Rising Sun, IN

3h•Onsite

About The Position

The Lead Surveillance Observer is responsible for operating and understanding the CCTV video control system, documenting observations, and supervising other observers. This role involves communicating and coordinating with various stakeholders including security, management, Indiana Gaming Agents, legal system, employees, and human resources. The Lead Surveillance Observer ensures gaming integrity and the protection of company assets by adhering to established department rules and policies, coordinating surveillance activities, and reporting irregularities. They also play a role in developing departmental procedures, training employees, and creating work schedules to ensure adequate staffing. A key aspect of the role is providing excellent customer service that reflects the company's culture of Satisfaction, Togetherness, Appreciation, and Recognition (S.T.A.R.). Immediate reporting of any Internal Control or State Regulation violations related to gaming activity to the on-site IGC Agent, Security, and Supervisor on Duty is mandatory, in accordance with the company's Self-Reporting Policy. Miscellaneous duties and additional training as required are also part of the role.

Requirements

Two years of surveillance experience with gaming related activities.
Prior supervisory experience.
Proven skills in Table Games basic strategy and card counting.
Proven experience conducting Player Evaluations.
High school diploma or equivalent.
Ability to supervise and physically observe numerous monitors simultaneously for extended periods of time.
Must have ability to manually operate a CCTV system, tape, record, and perform routine maintenance on surveillance equipment.
Able to maneuver in tight quarters and throughout the casino.
Excellent verbal and written communicative skills.
Can perform mathematical and logistical functions in a proficient manner.
Ability to adapt to stressful situations and quickly determine appropriate procedures as needed.
Indiana Gaming Commission Occupational License - Level 2.
Ability to lift up to 50 pounds.
Work in a confined space.
Identify colors and symbols.
Apply normal gripping skills with the hands and fingers.
Able to kneel, lift above the head, stand, or sit for long periods of time, stooping and twisting on a daily basis.

Responsibilities

Operate and fully understand the functions of the closed circuit television (CCTV) video control system.
Communicate and coordinate with security, management, Indiana Gaming Agents, legal court system, employees, and human resources.
Document observations, events, and incidents.
Supervise observers.
Advise employees on proper procedures and protocols.
Responsible for shift activity.
Review each shift report for accuracy and precision.
Complete a daily shift report of activity for submission to the Manager.
Appraise Manager or Supervisor of all shift and staff member activities.
Apply and adhere to established department rules and policies.
Assure gaming integrity and the protection of company assets.
Assist in the development of departmental procedures and policies.
Coordinate and monitor surveillance activities, assure compliance with company policies, and report all irregularities to appropriate management.
Assist in the training of department employees.
Develop work schedules to ensure shifts are adequately staffed.
Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Perform miscellaneous duties as assigned.
Attend additional training as required or offered by the company.