Lead, Surgery Scheduler

Healthcare Outcomes Performance Co. (HOPCo)•Phoenix, AZ

22h•Onsite

About The Position

The Lead, Surgery Scheduler is responsible for coordinating schedules of multiple resources, including outside facilities, providers, physical resources, and clinical staff. This role involves gathering pertinent information from insurance carriers and physicians to determine patient financial obligations, scheduling surgeries and pre-op/post-op appointments, and maintaining ongoing communication with patients regarding financial and scheduling processes. The position also requires updating patient information in practice management systems and EMRs, managing cancellations, monitoring reports and communication channels, and assisting with training new schedulers.

Requirements

High school diploma/GED or equivalent working knowledge preferred.
5+ years of orthopedic surgery scheduling experience or 7+ years surgery scheduling experience in other specialties.
Demonstrated capabilities in training others.
Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
Knowledge of insurance plans.
Knowledge of computer systems.
Knowledge of grammar, spelling, and punctuation to type patient information.
Skill in customer service and an understanding of HOPCo’s AEIOU Behavioral Standards.
Skill in communicating effectively with physicians, clinical staff, and the public.
Skill in establishing good working relationships with both internal and external customers.
Ability to maintain patient confidentiality.
Ability to communicate with upset and frustrated patients.
Ability to obtain patient history and medical history
Ability to work on multiple projects and prioritize tasks.

Responsibilities

Coordinates schedules of multiple resources, including outside facilities (i.e. providers, physical resources, and clinical staff schedules).
Gathers pertinent information from insurance carriers, physicians to make certain the patient’s financial obligation for services.
Call patients to schedule surgery within 48 hours of the order being signed and schedule all pre-op and post-op appointments for the patient.
Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
During the financial counseling session, collects patients’ responsibility via telephone or instructs patients to bring required payment to their Pre-op appointment.
Communicates clinical instructions needed for appointments/procedures.
Updates system for any changes or additions to the schedule.
Accurately updates patient information in the practice management system and EMR.
Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
Send out and monitors fracture/spine report, deposit report, and AM metric report.
Monitor’s fax line.
Monitors and answers questions from the Surgery Scheduling Teams chat.
Assists with training new schedulers and retraining after process updates.
Other duties as assigned.