Mather Community Campus, Singles Program - Lead Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Mather, CA

6d•$23 - $25•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN), a Certified Great Place to Work, is recruiting for a full-time Lead Support Staff for the Singles Program at our Mather Community Campus. This role is responsible for leading their team in daily duties by example, ensuring quality service in a safe, non-judgmental manner to all program participants. The position involves supportive interaction, assessment of participant needs, ensuring the safety and integrity of residents, and performing all required work duties in a cost-effective and service-oriented manner according to established organizational standards. The organization is a ministry of service with nearly 500 employees dedicated to helping those in need rebuild their lives and reach their full potential, operating over 40 programs including housing, employment services, and substance abuse recovery services.

Requirements

Extensive knowledge of program policies and procedures or the ability to interpret and ensure adherence to them.
Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to clients without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Flexibility to work irregular hours.
Willingness to function as a team member.
Computer skills required.
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification is required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Teamwork skills.
Oral and written communication skills.
Ability to de-escalate crisis situations and assist residents and staff in emergency situations.
Organizational skills.
Analytical and decision-making ability.
Lift and move up to 50 pounds.
Stand, walk, bend, stoop, and sit frequently.
Kneel occasionally.
Climb stairs regularly.
Physically able to safely maneuver weight distribution of a client in an emergency situation.
Able to maneuver quickly in emergency situations to assist clients as needed.

Nice To Haves

Experience preferred in a similar program.

Responsibilities

Perform safety checks inside and outside of the facility.
Bring pertinent client issues to the attention of the case management team.
Control excessive noise or loitering from clients inside and outside of the facility.
Work with support staff when issues and concerns arise.
Explain campus and program rules and regulations to participants.
Ensure intakes are completed correctly for all programs.
Coordinate bed/sleeping assignments, showers, laundering, and other daily routines.
De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
Maintain daily reports to provide statistical information.
Complete shift logs and incident reports as appropriate.
Respond to all client questions and concerns.
Respond to all employee questions and concerns, provide directions to staff as needed.
Check people into campus as needed.
Maintain clear, thorough, routine communication with all Supervisors, Managers, and the Director.
Assist Program Supervisor/Manager with Support Staff work assignments, direction of duties, and scheduling as needed.
Respond to and address scheduling emergencies at the program. Provide emergency coverage as needed.
Serve as the point person for emergencies. Assess the immediacy of the emergency and notify the appropriate leadership.
Report any noted issues including staffing, client, personnel, programming, etc., to the appropriate Program Supervisor.
Support staff in implementing plans to assist residents in the successful completion of the program.
Role model positive behavior to help clients as they work towards self-sufficiency.
Document and report all client concerns and/or infractions that can impact program security and safety.
Assist in completing all shift logs, observation logs, and incident reports.
Secure approval for exceptions to standard policy.
Notify management of potential workflow problems and resource needs necessary to attain performance standards.
Adhere to staffing schedules to provide adequate/safe staffing coverage and to accomplish program objectives.
Direct available resources as required.
Perform assigned leadership duties of Support Staff.
Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Program Supervisor/Manager in department orientation and training of new employees as requested to assure quality work outcomes.
Identify appropriate ongoing training for both new and existing staff and report needs to management.
Serve as part of the development team by providing information and support for the development of quality operations.
Maintain an above-average working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training and complete required certifications, CPR, First Aid, etc.
Willingness to utilize evidence-based practices in daily work.
May perform other duties as assigned.