About The Position
The Lead Support Representative, Technical Document is responsible for the completion and/or production of the overall data, graphic design and print production needs of the LDS production facility. The main function of the position is data management and supporting project completion as it relates to all scanning, printing and digital work (eg creation of load files for importing documents into specified litigation software). Through their knowledge and experience of all LDS business lines the expectation is that they will be a resource of education for all LDS production staff. The qualified candidate must be able to work in a demanding fast paced environment while managing multiple deadlines.
Requirements
- 4 year Post-Secondary Education in Commercial Art\Graphic Design or equivalent experience
- Minimum of 3 years related experience
- Proficiency in Microsoft Office (most notably Word and Excel) and Adobe Creative Suite (Illustrator, Indesign, Dreamweaver, etc.)
- Working knowledge of common document litigation document review software such as IPRO, Relativity, and Concordance as well as data manipulation using Scan2File
- Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments
- Must be able to adapt to changing situations and be flexible
- Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards
- Effective verbal and written communication skills
- Has knowledge of desktop publishing software to ensure client files can be manipulated (or created) for proper output
- Has operational knowledge of specialized equipment such as a production color printer, high volume scanners, paper cutters, paper drills and laminating devices
Nice To Haves
- Prior work experience in Legal Document Services, a legal FM (Ricoh Managed Customer Site), or a graphics environment is preferred
Responsibilities
- Delivers graphic output from customers' basic ides to meet business needs
- Designs and produces print and presentation-ready artwork including closing books, graphs, charts, posters and/or photos
- Meets customer quality and design requirements
- Maintain a graphic and photographic library of design files as well as digital records for all work completed
- Keeps abreast of industry thinking, new ideas and technologies
- Uses innovation to address complex problems and business needs while meeting the constraints of cost, time and client need
- Adheres to legal requirements relating to duplication, printing, software, digital images/artwork and fonts
- Adheres to production schedules and deadlines
- Consults with client and staff to identify their graphic needs, budget constraints and reasonable deadlines for the project
- Perform QC (quality control) on all produced materials for accuracy of completion
- High performance ability in all aspects of scanning, printing and assembly functions within the production environment
- Responsible for providing direction to production team on job specific instructions based on the desired output for scanning, litigation and backfile projects
- Prepare load files and data export files for scanning, litigation and backfile projects
- Complete invoicing and required reports for completed projects
- Other duties as assigned by manager
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Disability insurance
- Retirement plan with company matching contributions
- Team member tuition assistance programs
- Paid vacation time
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
