Lead Supervisor, Operations and Administration

The Pasha Group•Long Beach, CA

15h•Onsite

About The Position

The Lead Supervisor, Operations and Administration coordinates workflow, delegation, and scheduling for teams responsible for the clerical support and routing of shipments on multiple shifts. This role is responsible for allocating and delegating staff and resources to ensure customer satisfaction, service quality, and continuous improvement. The position involves researching, resolving, and documenting escalated operational and administrative issues, and driving employee performance to meet or exceed KPI targets. The Lead Supervisor provides task-level direction, manages teams, and ensures daily operational requirements are met.

Requirements

High school diploma or equivalent required
Valid state-issued driver's license and acceptable driving record required
Transportation Worker Identity Credential (TWIC) required
4+ years' experience in the intermodal transportation industry required
1+ years' experience in a supervisory or lead capacity required
Experience in collectively-bargained environment required
Familiar with DOT safety compliance and Federal Motor Carrier Safety Administration (FMCSA) regulations.
Understanding of key concepts, customs, local port facility requirements, hazardous materials and perishable goods handling protocols, safety, and relevant federal, state, and local regulatory requirements applicable to operations.
Strong leadership skills with demonstrated ability to motivate others, influence behavior, and lead by example.
Ability to effectively manage and deliver on multiple competing priorities.
Self-motivated with the ability to work under pressure with minimal supervision.
Excellent verbal and written communication skills.
Excellent organizational skills.
Basic to intermediate proficiency in Microsoft applications: Excel, Word, and Outlook.

Nice To Haves

Related college coursework preferred
Commercial/Class A Drivers License strongly preferred

Responsibilities

Coordinate workflow and communication between operations, clerical, and administrative teams.
Assist with developing process improvement strategies and actively participate in meetings and discussions with drivers and clerical staff.
Supervise the completion of documentation and records in related systems to ensure timely and accurate customer, shipment, and billing information.
Ensure timely and orderly commencement of operations; monitor key service delivery requirements as the shift progresses.
Coordinate service delivery for new operations with day and night shift Dispatch teams.
Assist with the coordination and oversight of Liquefied Natural Gas (LNG) terminal delivery operations.
Provide on-site monitoring and management of work performed at multiple yard locations.
Efficiently manage labor and fuel costs and fleet maintenance costs and minimize total route miles through effective dispatch and employee performance management.
Track and review metrics to support performance management and operational decisions.
Determine optimal routing by prioritizing loads, defining routes, and setting schedules.
Ensure routing decisions satisfy customers' expectations and company financial requirements and comply with state and federal laws and regulations governing safety and capacity issues.
Resolve problems related to pickups and deliveries with drivers, partner carriers, and port operators.
Monitor containers to reduce demurrage and storage fees.
Maintain technical and professional proficiency in operational and customer service requirements and a working knowledge of contract provisions, safety requirements, and operational schedules.
Manage productive relationships with labor unions; work proactively to address issues and avoid unnecessary grievances.
Keep track of invoice orders and sold moves to ensure commitments are met.
Provide supervision to union employees; provide coaching and feedback, performance management, and apply timely, properly documented disciplinary processes consistent with Collective Bargaining Agreement (CBA) provisions.
Execute timely reporting, recordkeeping, and documentation as required.
Develop and deliver summary reporting to management.
Other duties as assigned.