Banking Operations and Administration Coordinator II
About The Position
Heritage Financial Credit Union is seeking a detail-oriented professional for the Banking Operations & Administration Coordinator II role. This intermediate-level position supports daily deposit operations, electronic banking services, and member-facing products. The role involves handling ACH processing, debit card support, online banking services, and regulatory reporting. The coordinator will provide support to internal teams and members, including business members, assisting with product service, research, and issue resolution. This position also contributes to regulatory compliance, fraud mitigation, and process improvement identification. The Banking Operations & Administration Coordinator II operates with a moderate level of independence and serves as a key resource, escalating complex issues as needed.
Requirements
- Associate or Bachelor’s degree in business, Finance, or related field (or equivalent experience).
- Minimum of 3 years of experience in deposit operations, banking operations, or related area.
- Experience with electronic banking and member support preferred.
- Working knowledge of deposit operations and electronic banking services.
- Familiarity with ACH processing and basic NACHA rules.
- Understanding of fraud prevention and dispute handling processes.
- Strong attention to detail and organizational skills
- Effective communication and problem-solving abilities
- Ability to manage multiple tasks in a deadline-driven environment
Responsibilities
- Provide support to internal and external members for deposit-related products and services, including ACH, wires, debit cards, and digital banking.
- Assist business members with servicing needs related to products such as ACH Manager, Positive Pay, and online business banking.
- Respond to member inquiries and service requests, ensuring timely and accurate resolution within established service levels.
- Escalate complex or high-risk issues as appropriate.
- Perform daily operational functions, including ACH processing, returned items, wire transfers, and account maintenance.
- Support debit card services, including transaction inquiries, dispute processing, and fraud claim intake in accordance with applicable regulations.
- Assist with electronic banking support, including bill pay, eStatements, and external transfers.
- Perform maintenance and support for deposit accounts, including IRAs and certificates.
- Follow established procedures for fraud detection, dispute handling, and exception processing.
- Ensure compliance with Credit Union policies, federal and state regulations, and network rules.
- Assist with regulatory reporting requirements, including abandoned property and tax reporting.
- Support audit requests by gathering documentation and maintaining accurate records.
- Generate routine operational and departmental reports.
- Assist in identifying process improvements to enhance efficiency and accuracy.
- Support system updates, testing, and implementation efforts as needed.
- Maintain and follow documented procedures for all assigned responsibilities.
- Collaborate with team members to ensure coverage and completion of daily tasks.
- Provide guidance and support to Deposit Support Analyst I staff as needed.
- Participate in training, webinars, and professional development opportunities.
- Maintain effective working relationships across departments.
Benefits
- Paid Time Off & Paid Federal Holidays
- Medical, Dental, Vision & Life Insurance
- Employee Assistance Program
- Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
- Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
- BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)
- CareNet - benefits concierge service
- 401(k) with 5% Employer Match
- Educational Assistance
- Paid Time to Volunteer
- HFCU Logo-wear
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
