Sales Operations and Administration Analyst II

Daimler Truck North America • Jacksonville, FL

1d • Hybrid

About The Position

The Daimler Coaches North America Sales Operations and Administration Analyst will support the sales operations department as directed. This role involves preparing, maintaining, monitoring, and tracking accurate documentation concerning sales offers, inventories, orders, and demo vehicle use in relevant systems. The analyst will also provide professional support with timely follow-up for other sales-related tasks.

Requirements

• Bachelor's degree in Business or similar and 2 years of relevant experience, OR Associate degree and 4 years of relevant experience.
• Experience in sales or customer service support role in a business-to-business environment such as commercial vehicles or capital equipment.
• Fine attention to detail and accountability is necessary.
• People person with excellent customer service knowledge.
• Computer literacy across multiple platforms including familiarity with CRM software (MS Office, SAP, Novis, etc).
• Time management and organization in a variety of organization methods, to handle multiple projects at one time and completing tasks efficiently and accurately.
• High level of personal and professional integrity, honesty, and accountability.
• An attached resume is required.

Nice To Haves

• Start-up experience a plus.
• Act as a consultant to define most suitable configuration options and capabilities and subsequent processes.

Responsibilities

• Support internal sales operations with the management of various duties to ensure all new vehicle specifications are accurately documented and processed.
• Liaise with relevant Sales Managers as directed to ensure vehicle specifications are in order to meet customer requirements.
• Accurately track and monitor vehicle orders, build schedules, and inventories.
• Assist and support the preparation of sales offers, maintain accurate accountability of all sales quotes in the relevant documentation systems including CAS checks and compliance documentation activities.
• Assist in tracking and monitoring production orders placed with the plant.
• Coordinate queries and provide updates to the sales & management team.
• Support the management and tracking of demo vehicle use, unit moves, documentation, and compliance to requirements.
• Ensure timely execution of all necessary approvals for sales orders in the systems (mainly SAP).
• Prepare offers (quotes & purchase agreements) and ensure timely confirmation and signature by the customer.
• Maintain required files and documentation and accountabilities.
• Become familiar with CRM system (NOVIS) to support the DCNA team in NOVIS (sales and aftermarket).
• Support preparation of regular reporting for production orders, quotes, and sales orders activity.
• Coordinate with marketing and support as needed for development of brochures, sell sheets, FAB, etc.

Benefits

• Annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• Starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• Employee assistance program
• Comprehensive healthcare plans and wellness programs
• Onsite fitness (at some locations)
• Tuition assistance
• Volunteer paid time off
• Short-term and long-term disability plans
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree