Lead Strategic Customer Success Partner (Transportation/Logistics)

Uber Freight•Franklin, TN

1d•Hybrid

About The Position

This position will work at onsite at our customer facility in Franklin, TN. The Lead Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Lead Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.

Requirements

High school diploma or GED equivalent
At least 7 years experience in a customer facing role within transportation/logistics
Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
Experience creating reports in Excel or Google Docs

Nice To Haves

Bachelor’s degree in business, logistics or other related fields
8 years logistics and transportation experience
Experience presenting to Senior Leadership
Account management experience
Experience with Tableau or Power BI

Responsibilities

Manage portfolio of $2M+ net revenue
Design and creates opportunities for cross-sell/up-sell
Drives business growth
Sets strategic goals for customers, collaborates with cross-functional teams, ensures client satisfaction across multiple projects
Understands all service offerings and can recommend based on customer strategic needs
Guides others on CE best practices
Handles escalations and comfortable with tough customer conversations
Demonstrates strong executive communication skills
Owns MBR/QBR design - more custom, complex slides; start from scratch.
Should independently own decks with little support.
Involved with contract negotiations, budgeting and resource allocation