Lead Strategic Customer Success Partner (Onsite)

Uber Freight•Charlotte, NC

2d•Onsite

About The Position

The Lead Strategic Customer Success Partner (Client Engagement Manager) is a senior, onsite embedded role based in Charlotte, NC supporting a key enterprise manufacturing customer. In this role, you will serve as the primary Uber Freight representative onsite, responsible for driving transportation network performance, strengthening executive-level relationships, and leading long-term account strategy. You will operate at the intersection of strategy and execution, partnering directly with customer leadership while coordinating across internal Uber Freight teams to deliver service excellence, cost optimization, and continuous improvement across a complex transportation network. This role sits within Uber Freight’s Strategic Customer Success organization and requires strong autonomy, executive presence, and the ability to operate effectively in a fast-paced, embedded customer environment. You will collaborate closely with both customer stakeholders and internal teams across operations, analytics, and carrier management to ensure alignment, resolve issues, and execute against shared priorities.

Requirements

4+ years of client-facing experience in Strategic Account Management, Customer Success, or Management Consulting within B2B enterprise environments
Experience managing or supporting large, complex enterprise accounts (Fortune 500 or $10M+ annual spend portfolios)
Proven executive presence with ability to lead meetings and present data to VP-level and C-suite stakeholders
Strong commercial acumen, including experience with renewals, account expansion, and RFP processes
Strong data literacy with ability to analyze performance metrics and build actionable business insights
Ability to operate independently in an onsite embedded customer environment

Nice To Haves

Background in logistics, supply chain management, or freight brokerage
Experience with Transportation Management Systems (TMS), ERP systems (SAP or Oracle), or supply chain visibility tools
Experience with analytics tools such as Tableau, Power BI, or SQL
Prior leadership or mentorship experience in a team lead or informal leadership capacity
MBA or supply chain certifications (APICS, CSCP, CTL, etc.)

Responsibilities

Serve as the onsite strategic lead and primary Uber Freight representative within the customer organization
Lead executive-level discussions with supply chain and logistics leadership
Drive transportation network optimization, cost savings, and service improvement initiatives
Own and present performance reporting, KPIs, and supply chain analytics to customer stakeholders
Identify opportunities for account expansion and long-term partnership growth
Coordinate across internal Uber Freight teams to execute customer priorities
Lead business reviews (QBRs/MBRs), strategic planning sessions, and operational deep dives
Support freight forecasting, budgeting, and scenario planning as needed
Act as an escalation point for complex operational issues and drive cross-functional resolution
Communicate effectively across all levels of the organization, from frontline teams to executive leadership