Lead Strategic Customer Success Partner

Uber Freight•Rogers, AR

2d•Hybrid

About The Position

The Lead Strategic Customer Success Partner is a senior client-facing role responsible for driving performance, retention, and growth across large enterprise customer accounts within Uber Freight’s Transportation Management business. In this role, you will serve as a strategic advisor to customers, helping them optimize their supply chain performance, identify cost-saving opportunities, and improve overall operational efficiency. You will lead customer engagement, own account strategy, and partner closely with internal teams to deliver measurable business outcomes. You will also play a key role in strengthening customer relationships, identifying opportunities for account growth, and ensuring successful execution of strategic initiatives across complex transportation networks. This role is ideal for someone who enjoys working directly with customers, leading cross-functional initiatives, and using data and insights to drive decisions and results.

Requirements

High School Diploma or GED equivalent
5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field
Experience managing customer relationships in a client-facing role
Experience leading meetings with customers and presenting business insights or performance data
Strong communication and relationship-building skills
Experience working cross-functionally to deliver complex initiatives
Ability to analyze data and use insights to support decision-making
Experience managing escalations or resolving customer issues

Nice To Haves

Bachelor’s degree in Business, Supply Chain, Logistics, or related field
8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments
Experience managing enterprise or strategic customer accounts
Experience leading QBRs/MBRs and executive-level presentations independently
Experience supporting contract renewals or account growth discussions
Experience with Tableau, Power BI, or similar reporting tools
Strong understanding of supply chain or transportation operations
Experience influencing stakeholders without direct authority

Responsibilities

Own and manage relationships with enterprise customers
Develop and execute account strategies to drive retention and growth
Lead customer business reviews (QBRs/MBRs) and executive presentations
Identify opportunities for cost savings, efficiency improvements, and account expansion
Analyze performance data and translate insights into actionable recommendations
Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes
Manage escalations and resolve complex customer issues
Support contract renewals and commercial discussions as needed
Build strong relationships with customer stakeholders at multiple levels
Ensure alignment between customer goals and Uber Freight capabilities