Lead Store Sales Associate

The Salvation Army USA Central Territory • Kansas City, MO

2d • Onsite

About The Position

The Salvation Army is seeking a Lead Store Sales Associate to support daily thrift store operations and assist store leadership. This keyholder-style role supports sales, customer service, cash handling, and staff guidance when management is absent. The position is based in a thrift store in Kansas City, Missouri, and is scheduled for 40 hours per week, including evenings, weekends, and holidays as scheduled. Pay is $15.58 per hour.

The Salvation Army is an international movement and part of the universal Christian Church. Its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. Thrift stores support Adult Rehabilitation Centers while providing affordable, sustainable shopping options to local communities; donations and purchases help change lives.

The role involves supporting store sales, production, and donation goals; opening and closing the store; completing banking duties; maintaining inventory and store presentation; serving customers; and providing direction to employees when management is not present. The Salvation Army describes its offering as meaningful work supporting the local community, a mission-driven and supportive team environment, on-the-job training, and growth opportunities. Eligible employees may receive a competitive benefits package, including health coverage, paid time off, paid holidays, and retirement savings plan eligibility with employer match.

Requirements

• High school diploma, high school graduate, or GED required.
• Prior retail experience required.
• Strong customer service and communication skills; ability to speak, write, and understand English for effective communication.
• Cash handling and register experience, including accurate change-giving abilities.
• Basic computer skills, including point-of-sale systems and payroll programs; Microsoft Office is also mentioned.
• Ability to multitask in a fast-paced retail environment.
• Reliable, punctual, and team-oriented.
• Valid driver's license and personal or reliable transportation for bank runs.
• Must be able to pass a Motor Vehicle Record check or search.
• Able to stand for extended periods and regularly lift or move up to 25 pounds.
• Able to perform the stated physical tasks, including walking, reaching, using hands, and occasionally climbing, balancing, stooping, kneeling, or crouching.
• Vision abilities including close and distance vision and the ability to adjust focus.

Nice To Haves

• Thrift or resale experience preferred.
• Keyholder, lead, or supervisory experience preferred.

Responsibilities

• Support management with daily sales, production, and donation goals.
• Assist with store opening and closing procedures.
• Complete banking duties, including cash handling, deposits, and reconciliation.
• Maintain proper product rotation and inventory flow.
• Keep shelves, racks, and displays stocked, organized, and appealing.
• Provide friendly, respectful, and professional customer service.
• Resolve customer concerns calmly and courteously.
• Maintain store cleanliness, safety, and visual standards.
• Assist with signage, displays, and merchandising standards.
• Identify opportunities to improve workflow and store presentation.
• Provide direction and support to employees when management is not present.
• Enforce company policies and procedures consistently.
• Communicate staffing needs and operational updates to the Store Manager.
• Assist team members with register issues and basic troubleshooting.
• Report performance or behavioral concerns as needed.
• Travel to various locations for work or training if required.

Benefits

• Medical, dental, vision, and hearing coverage with multiple plan options.
• Prescription coverage through Express Scripts, including mail-order options.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Employer-paid basic life insurance and options to purchase additional voluntary life coverage.
• Short- and long-term disability insurance, including income-protection buy-up options.
• Supplemental Aflac accident, critical illness, and hospital indemnity plans.
• MetLife pet insurance with preventive care options.
• Employee Assistance Program with confidential counseling, legal, and financial resources.
• Paid time off.
• Paid holidays.
• Retirement savings plan (403b) with employer match eligibility.
• On-the-job training, growth opportunities, and career development within the organization.
• Mission-driven and supportive team environment.
• Meaningful work supporting the local community.
• Competitive benefits package for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED