Lead Store Sales Associate

The Salvation Army USA Central Territory • Overland Park, KS

4d • Onsite

About The Position

The Lead Store Sales Associate supports the store management team with day-to-day retail operations at a Salvation Army thrift store. The role helps maintain smooth store operations, provide exceptional customer service, and achieve consistent sales performance while advancing The Salvation Army’s mission. Responsibilities include sales and merchandising support, opening and closing procedures, banking and cash reconciliation, inventory flow, store presentation, and providing direction to team members when management is absent. The associate communicates operational and staffing needs to the Store Manager and reinforces company policies and procedures.

Requirements

• High school diploma or GED.
• Previous retail experience; the posting also specifies thrift store experience as required.
• Strong communication and customer service skills.
• Ability to speak, write, and understand English for effective communication.
• Proficiency in cash handling, accurate change-giving, and register operations.
• Basic computer skills, including POS systems and payroll programs; Microsoft Office is also listed.
• Ability to multitask in a fast-paced environment.
• Reliable, punctual, and mission-driven attitude.
• Valid driver's license and personal/reliable transportation for bank runs.
• Must pass a Motor Vehicle Record check/search.

Nice To Haves

• Leadership or keyholder experience.

Responsibilities

• Support management with product sales, acquisition, and merchandising.
• Assist with store opening and closing procedures.
• Handle banking tasks, including daily deposits and cash reconciliation.
• Help achieve sales, production, and donation goals.
• Manage product rotation and inventory flow to maintain a fresh sales floor.
• Deliver outstanding customer service and promote a welcoming environment.
• Resolve customer concerns courteously and professionally.
• Maintain store cleanliness, organization, and visual appeal.
• Arrange displays, signage, and layout according to company standards.
• Identify opportunities to improve store presentation and efficiency.
• Provide direction and support to team members in the absence of management.
• Communicate with the Store Manager regarding operations and staffing needs.
• Reinforce company policies and procedures consistently.
• Report behavioral or performance concerns promptly.
• Assist staff with basic register troubleshooting and daily problem-solving.

Benefits

• Medical, dental, vision, and hearing coverage through Anthem Blue Cross Blue Shield, with multiple plan options.
• Prescription coverage through Express Scripts.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Employer-paid basic life insurance, with options to purchase additional voluntary life coverage.
• Short- and long-term disability insurance through Unum.
• Supplemental Aflac accident, critical illness, and hospital indemnity plans.
• MetLife pet insurance with preventive care options.
• Employee Assistance Program with confidential counseling, legal, and financial resources.
• Paid time off.
• Paid holidays.
• 403(b) retirement savings plan with employer match eligibility.
• On-the-job training and opportunities for growth, training, and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED