Lead Steward

Seneca Gaming Corporation•Niagara Falls, NY

10d•Onsite

About The Position

The Lead Steward supervises all kitchen personnel in stewarding, i.e. dishwashers, pot washers, stove cleaners, runners, head dishwashers, etc. Supervisor assigns personnel to work areas and insures consistency & efficiencies in all kitchen areas. Lead steward will manage between twenty-five (25) and one hundred (100) employees at any given time. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Must have a minimum of three (3) years food service experience.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Must be mobile for long periods of time.
Able to lift and carry up to fifty (50) pounds.
Maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Previous customer service preferred.
One (1) year food service management and/or supervision experience preferred.
Basic PC skills in a Microsoft OS environment preferred and/or must be willing to participate in PC software application courses.

Responsibilities

Schedule employees, writes work details to be performed and performs daily labor report in addition to the administration log book.
Supervise banquet functions and work with kitchen steward to expedite functions efficiently.
Maintain sanitation of all food prep and food storage areas to meet or exceed health department requirements. Also general organization of kitchen and storage areas.
Inspect all equipment used by the department for cleanliness and mechanical operation. Issues maintenance work orders on needed repairs. Make routine inspections of stations to ensure proper setup, ample supplies and cleaning procedures in all areas are being followed.
Maintain close contact with executive chefs and dining room managers to provide proper service. Cooperate with sanitation inspectors from the health department during routine and non-routine inspections.
Requisition daily supplies and selects cleaning agents which give the best performance and economy. Conduct an inventory and maintains records of all plates, glasses, silverware, chaffing dishes, used by the hotel and department.
Verbal and written communication throughout facility, front to back.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.