Lead Specialist, Flight Operations

United Aviate Academy•Goodyear, AZ

7d•Onsite

About The Position

The Specialist’s role is to balance the competing priorities of resource utilization and student training, ensuring the schedule is planned and executed in a manner that balances resource utilization and student progress. This position is located in an Airfield setting environment which includes loud noise and flashing lights. Sometimes moves items weighing up to 25 pounds across the office. United Aviate Academy, United’s wholly owned flight school, is creating a pathway to the flight deck for aspiring aviators through an accelerated and rigorous flight training program focused on instruction and safety.

Requirements

Must be able to pass a five-year felony background check.
High School Diploma or Equivalent required.
Minimum 1+ years of experience preferred.
Computer skills (knowledge of MS Office programs, such as Word, Excel) are preferred.
Must have good people and customer service experience skills.
Must have exceptional written and oral communication skills and be able to interact with a wide variety of people.
Positive attitude, with a willingness to learn new responsibilities, adapt to change, collaborate as a team-player, and has a passion for continuous improvement.
Strongly motivated with excellent time management and organizational skills.
Ability to handle multiple tasks and meet deadlines.
High degree of interpersonal skill and tact to establish and maintain effective working relationships.
Strongly service oriented with a professional mentality.
Efficient at multitasking.
Exceptional interpersonal, organizational and communication skills.
Proven problem-solving and information analysis skills.
Independent decision-making skills.
Outstanding attention to detail, organizational skills, valuing compliance & ethical behavior, governance & controls, and adhering to company and financial policies.
Proficiency with Microsoft Office products.
Commitment to the company culture as a subsidiary of United Airlines and valuing the Core4.

Nice To Haves

Associate degree preferred but not required.

Responsibilities

Schedule the assets according to the allocation plan.
Stay up to date with scheduling tools and systems.
Ensure working knowledge of the applicable regulations, contractual framework and operational policies and procedures impacting the schedule processes.
Oversee day to day execution of the training schedule.
Coordinate aircraft maintenance and ensure available aircraft are airworthy.
Aid in the identification and resolution of resource discrepancies.
Provide guidance to students and instructors regarding any required materials that may be needed before a flight.
Document and report any issues that arise that may impact on the schedule, student or instructor performance, or resources.
Maintain historical data on all flights and provide necessary reporting to operations management.
Ensure each flight is completed as assigned by the company, strictly adhering to schedules, routes of flight and load manifests.
Collaborate with other team members to resolve potential schedule/resource conflicts.
Provide excellent customer service.