Lead Specialist, Data Center Operations

11 11 Systems • Scottsdale, AZ

1h • $77,175 - $92,610 • Onsite

About The Position

This full-time, on-site role provides local technical support at a Managed Services data center for customers and internal support groups. It combines hands-on data center operations and technical work with day-to-day team leadership. When the manager is unavailable, the role serves as the designated operational lead and escalation point, helping maintain service continuity, coordinate timely responses, and provide clear handoffs. The position reports to the Sr Manager, Data Center Operations.

Requirements

• Bachelor’s degree and/or certification in a technical discipline, or equivalent years of related work experience.
• 7–9 years of networking experience, preferably in a data-center or technical-support environment.
• Demonstrated prior experience leading people, such as in a team lead, supervisory, or comparable people-leadership role.
• Strong customer service orientation and interpersonal skills.
• Excellent written and verbal communication skills, including the ability to communicate clearly during escalations.
• Ability to manage multiple tasks efficiently and work effectively across teams.
• Self-starter able to manage assigned work with limited management input and exercise sound judgment about when to escalate.
• Must work holidays that fall on scheduled shifts and be flexible to work additional shifts as required by management.
• Must be legally eligible to work in the assigned country without visa sponsorship.
• Must be able to perform each essential function satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities.

Nice To Haves

• Prior experience as a manager, acting manager, or operational escalation lead.

Responsibilities

• Assist with technology installation, including securing cabinets, racking equipment, and cabling devices.
• Provide on-site customer service to clients working within the data center.
• Understand and follow defined standard operating procedures.
• Respond to and update tickets according to department procedures.
• Perform initial device provisioning and OS deployment using PXE boot, USB, or ISO; conduct basic network troubleshooting such as ping, traceroute, and VLAN verification; and use iLO, iDRAC, and KVM tools for remote management.
• Conduct a data center walkthrough during each shift to check for abnormal conditions, including unlocked cabinets or cages, unlocked PDUs, and audible or visible equipment alarms.
• Monitor power infrastructure, including UPS battery banks, PDU loads, and backup diesel generator readiness.
• Escalate issues promptly and efficiently to resolve problems within 11:11’s Service Level Agreement requirements.
• Monitor HVAC and cooling systems, including hot/cold aisle containment, CRAC/CRAH units, and humidity levels, to prevent equipment overheating.
• Provide on-site vendor support for maintenance, break/fix work, and upgrades.
• Conduct compliance auditing to ensure the physical floor adheres to frameworks such as SOC 2, ISO 27001, HIPAA, or PCI-DSS.
• Support centralized Operations/Engineering, Project Management, and Customer Service teams as needed to meet customer requirements.
• Maintain data center cooling efficiency (PUE) by installing blanking panels, securing aisle containment doors, and monitoring rack temperature sensors.
• Serve as the designated operational point of contact when the manager is unavailable, helping maintain continuity across data center operations.
• Act as the first escalation point for customer-facing and internal operational issues during manager absences; assess urgency, coordinate responses, communicate status and next steps, and escalate further when required.
• Coordinate and prioritize day-to-day team work within established procedures and authority delegated by management.
• Provide on-the-job guidance, coaching, and mentoring; reinforce safe work practices, service expectations, and adherence to standard operating procedures.
• Coordinate incident response and cross-functional communication to support timely resolution, customer updates, and applicable service-level commitments.
• Keep the manager informed of material incidents, customer commitments, staffing or coverage concerns, and operational risks; provide a clear handoff when the manager returns.
• Support onboarding and knowledge sharing and provide constructive feedback to team members and management.
• Participate in operational reviews and provide updates or recommendations when requested.
• Work supportively with colleagues in a manner consistent with 11:11’s Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle company data and information according to company data handling agreements, work procedures, and policies.
• Review and follow company policies and guidelines, data privacy practices, annual compliance training certification, and policy acknowledgements.
• Perform additional duties as assigned.

Benefits

• Comprehensive healthcare plan options.
• Retirement plan with company match.
• Life and other supplemental insurances.
• Paid time off and company holidays.
• New Parent Leave.
• Wellness programs.
• Potential eligibility for variable incentives such as bonuses or sales commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior