Lead Spa Desk Coordinator

Sunriver Resort•Sunriver, OR

1d•Onsite

About The Position

The Lead Spa Desk Coordinator assists the Spa Director & Assistant Manager in managing the day to day spa operations to ensure delivery of superior customer service, achievement of high employee and member satisfaction and performance relative to Spa objectives. This position provides leadership, direction, and support to all coordinators and attendants. They will play an integral role in Membership development and retention and Club & Spa Operations. The Lead Coordinator is responsible for spa coordinator duties, spa attendant duties, assisting the Manager with payroll, group and bridal reservations, professional buying and inventory, and retail inventory. The Lead Coordinator will maintain the AAA Four Diamond standards. The Spa Lead Spa Desk Coordinator will always conduct themselves in manner which supports the Core Values of Sunriver Resort:Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Requirements

High school diploma or equivalent
At least two years customer service experience required
Must have strong computer skills
Must be able to work well under pressure
Must be able to work in a fast paced environment
Must possess excellent communication skills
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must possess a current and valid OLCC servers permit and CPR card.

Nice To Haves

Prior spa reservations experience preferred
Prior hospitality experience preferred

Responsibilities

Processes all invoices in a timely manner
Processes Payroll and Commission for all associates of The Spa
Assist Director of The Spa with Front Desk Schedules
Assist Director of The Spa in monitoring associate time punches in Timesaver to ensure accurate payroll
Works with Conventions Service Managers to accurately book and secure group and bridal reservations.
Maintains strong knowledge of all spa services, including benefits and uses of each
Assists Director of Retail with monthly inventory & variances
Assists Director of The Spa with Purchase Orders for retail & professional products
Maintains inventory of guest supply products and orders when needed (cups, shampoo, toilet paper, lemons, etc.)
Answers incoming guests calls, book spa and club reservations, providing guest tours
Assists in training new spa coordinators and attendants
Assists and helps cover any desk needs or changes
Sells membership benefits to potential members
Gives club tour, highlighting all amenities, to potential members
Assists in processing new membership paperwork
Works on the desk as a Desk Coordinator or Locker Room Attendant when needed
Assists with planning of member events such as Holiday Party & Summer Party, etc.
Works with accounting to ensure accurate billing and payment for all members and guests
Maintain all membership records including membership database and prepare monthly and year-end membership reports
Makes schedule changes for spa therapists when Director and Assistant Manager are unavailable.
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Handles guest’s recoveries in the absence of the Director and Assistant Manager.
Attends appropriate resort and departmental meetings
Contacts appropriate party, if necessary, when a guest problem is reported
Resolves guest problems and is empowered to act in absence of manager
Provides general resort information for guests
Maintains records for all VIPs, special requests, etc.
Ensure Club & Spa facility is clean, orderly, and well-maintained
Submits work orders when needed.