Lead Solutions Consultant

Sprinklr

1d • Hybrid

About The Position

Sprinklr is seeking a Lead Solutions Consultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients. This role is ideal for a consultative, outcome-driven professional with deep expertise in marketing technology, customer experience, and digital transformation. As a Lead Solutions Consultant at Sprinklr, you will be a trusted advisor to our clients, helping them create and implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions. At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future state needs and their goals to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.

Requirements

• Experience Solutions Consultant/Sales Engineer with experience in a role at a SaaS company working with Enterprise clients
• A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting.
• Experience guiding prospects and customers through structured problem solving and value realization frameworks and helping clients innovate and transform their customer experiences.
• Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence and CCaaS, as well as integrations between systems.
• Comfortable engaging with stakeholders from C-suite to practitioner, with strong storytelling and presentation skills.
• Thought leader with a track record of publishing, speaking, or contributing to industry conversations.
• Open to feedback and committed to continuous learning
• Demonstrates empathy and builds trust quickly
• Willingness for up to 40% travel, largely within the US
• Candidates must have current and unrestricted work authorization in the country where the role is based.

Nice To Haves

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 5-7+ years' experience in a solutions consulting/sales engineering role
• Experience with Sprinklr or similar Unified-CXM platforms a plus
• Understanding of AI and automation as applied to marketing and CX use cases.
• Familiarity with data integration, API connectivity, and scalable solution design in mar-tech environments.
• Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management
• Proficient technical aptitude including at a conceptual and practitioner level, and ability to become a subject matter expert with new technology applications

Responsibilities

• Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems
• Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care and CX.
• Understand potential business opportunities at customer prospects. This includes researching and understanding prospects' go-to-market strategies and identifying potential solution hypotheses and value drivers of customer experience programs at the prospect’s organization.
• Design and present tailored solutions using Sprinklr’s platform, showcasing how our technology drives value across the marketing tech stack.
• Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements to demonstrate solution fit and strategic impact.
• Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solution architectures and align to positive business outcomes and go-to-market strategy.
• Translate complex platform capabilities into business value for executive and practitioner audiences.
• Stay current on industry trends in mar-tech, social media, contact center, and customer experience to inform solution strategy and client conversations.
• Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team.

Benefits

• Voluntary healthcare coverage in countries where applicable
• Paid time off to recharge and spend time with loved ones
• Open Mentoring Program
• 401k plan with 100% vested company contributions
• Flexible paid time off
• Holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Senior