Lead Software Developer
About The Position
OpenText Exstream develops a multichannel customer communication management solution that helps improve customer experiences across channels including email, web, and mobile. The Lead Software Developer will join the Exstream Product Development organization in an SRE-oriented DSP engineering role focused on performance, observability, and production reliability for cloud-based products. The position builds performance testing and telemetry into the delivery lifecycle, improves early detection of regressions, and provides engineering teams with actionable information to resolve reliability issues before they affect customers. The role spans architecture and design, development, validation, release, and production operations. It involves close collaboration with development, quality assurance, DevOps, documentation, product management, and support teams to strengthen system resilience and convert production signals into measurable engineering improvements. The position is office-based in Lexington, Kentucky.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent practical experience.
- At least 5 years of software engineering experience, including hands-on development of production software or distributed systems.
- Strong proficiency in at least one common development language, such as C/C++, Java, .NET, or Python.
- Experience with performance testing, profiling, capacity analysis, benchmarking, and diagnosing system bottlenecks.
- Experience implementing observability with metrics, logging, distributed tracing, dashboards, and alerting.
- Understanding of site reliability engineering practices, including service-level indicators, service-level objectives, error budgets, incident response, and post-incident improvement.
- Experience integrating automated tests and quality or reliability checks into CI/CD pipelines.
- Strong understanding of cloud-native systems, APIs, distributed architectures, and production troubleshooting.
- Ability to communicate complex technical findings clearly and drive cross-functional engineering decisions.
Nice To Haves
- Experience with one or more cloud platforms such as AWS, Google Cloud, or Microsoft Azure.
- Hands-on experience with observability and performance platforms such as OpenTelemetry, Prometheus, Grafana, Application Insights, Dynatrace, Splunk, or equivalent technologies.
- Experience with performance tools such as JMeter, Gatling, k6, Locust, or equivalent frameworks.
- Familiarity with containers and orchestration technologies such as Docker and Kubernetes.
- Experience with multiple platforms and data technologies, including Unix/Linux, Windows, z/OS, DB2, and SQL Server.
- Knowledge of XML, JSON, HTML, CSS, JavaScript, and service integration patterns.
- Strong knowledge of Agile or Scrum development methodologies.
- Experience leading technical initiatives, mentoring engineers, and establishing engineering standards across multiple teams.
Responsibilities
- Lead the design and development of reliable, scalable software and platform capabilities for DSP services and workflows.
- Embed performance engineering into the delivery lifecycle through workload modeling, automated performance tests, baselines, release gates, and regression analysis.
- Design and implement observability using metrics, logs, traces, dashboards, alerts, and service-level indicators.
- Improve early detection of reliability and performance regressions in CI/CD pipelines and pre-production environments.
- Analyze latency, throughput, capacity, resource utilization, failure patterns, and production telemetry to identify bottlenecks and reliability risks.
- Provide engineering teams with actionable diagnostic data, clear problem statements, and prioritized remediation recommendations.
- Define and evolve service-level objectives, error budgets, operational readiness criteria, and production health indicators.
- Automate reliability validation, environment checks, telemetry verification, and repeatable diagnostic workflows.
- Partner with development and operations teams on incident prevention, root-cause analysis, corrective actions, and durable engineering fixes.
- Mentor engineers and influence architecture, coding practices, testability, operability, and reliability standards across teams.
Benefits
- Benefits package supporting physical, emotional, and financial wellbeing.
- Vacation entitlement and paid time off; details are provided during the hiring process.
- Some roles may be eligible for variable or commission compensation, bonuses, or commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
