Lead Slot Attendant customer service

The Orleans Hotel & Casino • Las Vegas, NV

4d • Onsite

About The Position

The Lead Slot Attendant is responsible for overseeing the Slot Attendant team and ensuring excellent customer service. This role involves assisting guests with slot machine issues, processing jackpots, and maintaining a clean and organized slot floor. The Lead Slot Attendant will also provide guidance and support to the Slot Attendant team, ensuring adherence to company policies and procedures.

Requirements

• High school diploma or equivalent.
• Previous experience as a Slot Attendant or in a similar customer service role.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic math skills for processing payouts.
• Ability to stand and walk for extended periods.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Nice To Haves

• Previous lead or supervisory experience.
• Knowledge of various slot machine types and their operation.
• Experience with casino gaming systems.

Responsibilities

• Supervise and lead the Slot Attendant team.
• Provide exceptional customer service to all guests.
• Assist guests with slot machine operation, payouts, and technical issues.
• Process jackpot payouts accurately and efficiently.
• Maintain the cleanliness and organization of the slot floor.
• Monitor slot machines for malfunctions and report them to maintenance.
• Enforce gaming regulations and company policies.
• Train and mentor new Slot Attendants.
• Handle guest complaints and resolve issues in a professional manner.
• Perform other duties as assigned by management.

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED