Lead Site Reliability Engineer
About The Position
Lead Incident Commanders at Docusign are responsible for leading, identifying, facilitating, and resolving various critical incidents including technology, products, and security. The role involves strategic project management, effective communication with stakeholders including executive leadership, and handling challenging incidents independently. They play a pivotal role in developing Docusign's overall service excellence practice by applying operational discipline, engineering principles, and automation best practices for availability, reliability and scalability. This position is an individual contributor role reporting to the Senior Director, Site Reliability Engineering.
Requirements
- 12+ years of experience in Incident Management or Site Reliability Engineering, including leadership of major incidents and high-severity situations
- Experience with Incident Management tools and have strong programming skills
- Experience in troubleshooting techniques and problem-solving in a 24x7x365 environment
Nice To Haves
- Excellent oral and written communication skills, including the ability to build and present effective business presentations
- Advanced problem identification, judgment, resolution, and decision-making skills
- Ability to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority
Responsibilities
- Serve as a subject matter expert for Docusign's incident management
- Participate in a rotational shift 24x7x365
- Monitor and evaluate high-level incident-based data for anomalies and correlations to provide valuable insights into trends, and propose solutions for areas requiring improvements
Benefits
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
