Lead Site Reliability Engineer

JPMorgan Chase & Co.•Tampa, FL

About The Position

As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial and Investment Bank's Merchant Services team, you will hold a leadership role, apply knowledge across multiple technical domains, and advise others on technical and business issues. You will lead resiliency design reviews, decompose complex problems into manageable work for engineers, act as technical lead for medium- to large-sized products, and mentor other engineers. The role focuses on improving the reliability, stability, scalability, and performance of applications and platforms. It includes leading incident response, using data and observability to improve service levels, and collaborating with stakeholders on service level indicators, objectives, and error budgets. You will also use enterprise-authorized AI capabilities to support reliability workflows, with appropriate validation, security, traceability, and operational-data safeguards. JPMorgan Chase offers a competitive total rewards package, with compensation based on role, experience, skills, and location. Eligible roles may include commission-based pay or discretionary incentive compensation. Benefits and programs are subject to eligibility.

Requirements

Formal training or certification in site reliability engineering concepts and at least 5 years of applied experience.
Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
Fluency in at least one programming language, such as Python, Java/Spring Boot, or .NET.
Experience using enterprise-authorized AI capabilities to improve SRE workflows, such as incident investigation support and knowledge capture, with strong validation habits and awareness of data sensitivity.
Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate team-use guardrails, and ensure outcomes meet resiliency and security expectations.
Proficient knowledge and experience in observability, including white- and black-box monitoring, service level objective alerting, and telemetry collection.
Proficiency with continuous integration and continuous delivery practices and tooling.
Proficiency with containers and container orchestration.
Experience troubleshooting common networking technologies and issues.
Advanced knowledge of software applications and technical processes, emerging depth in one or more technical disciplines, and active self-education to evaluate and recommend suitable new technologies.

Responsibilities

Model and champion site reliability culture and practices, and share knowledge through internal forums and communities of practice.
Lead initiatives to improve application and platform reliability and stability using data-driven analytics, and proactively identify and resolve technology bottlenecks.
Collaborate with the team to identify service level indicators and work with stakeholder partners to establish service level objectives and error budgets.
Use enterprise-authorized AI capabilities to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
Serve as the main point of contact during major incidents for the application and identify and resolve issues quickly to avoid business financial loss.
Provide technical expertise, advice, and mentorship to other engineers.
Lead reuse-first adoption of AI-assisted reliability workflows across SDLC and toolchain practices, including CI/CD quality checks, test and validation automation, and operational readiness, while ensuring traceability, auditability, resiliency, and security controls.
Lead resiliency design reviews, break complex problems into manageable work, and act as technical lead for medium- to large-sized products.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

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