Lead Services Specialist - Onsite Services

GE Vernova•Houston, TX

5d•Remote

About The Position

Perform installation and commissioning on drive systems, power systems, automation systems or dynamic positioning systems at customer site locations during ship construction. Address troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implement corrective actions. Support a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of our equipment. Develop documentation to execute work (such as commissioning and maintenance procedures), as well as execute customer training. Address on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction. Identify sales opportunities for service agreements, spare parts, training, and upgrades. Provide on call support in response to customer calls for service. Assist in the growth and direction of the North American business. Provide support to engineering teams working on customer upgrade projects. Complete timely service reports and other administrative requirements. Perform work on-board vessels within GE and Customer safety guidelines either in shipyards or offshore. Provide support during extended hours or overtime during peak periods and emergency circumstances.

Requirements

Bachelor’s degree or equivalent in Electrical Engineering, Electronics Engineering, or related.
Three (3) years of experience in AC/DC drive systems in a customer-facing role.
Three (3) years of experience working with power conversion or system controllers (e.g., PEC, PECe, CDC, RXi, or P80i).
Three (3) years of experience supporting Low-Voltage (LV) and Medium-Voltage (MV) drive technology to include: LV7000, DC Drives 2100E, SD7000, MV3000 or MV7000.
Onshore and offshore installation and commissioning project management.
Motor Control Centers (MCC), or Power Control Centers (PCC).
Communication protocols including: Ethernet, Profibus, and Modbus.
Executing performance tests for the complete drive systems including automation and troubleshooting.

Responsibilities

Perform installation and commissioning on drive systems, power systems, automation systems or dynamic positioning systems at customer site locations during ship construction.
Address troubleshooting activities at site locations during scheduled Port visits or at sea to diagnose problems, determine appropriate resolution, and implement corrective actions.
Support a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of our equipment.
Develop documentation to execute work (such as commissioning and maintenance procedures), as well as execute customer training.
Address on-site project management and technical leader duties to resolve customer issues and provide customer satisfaction.
Identify sales opportunities for service agreements, spare parts, training, and upgrades.
Provide on call support in response to customer calls for service.
Assist in the growth and direction of the North American business.
Provide support to engineering teams working on customer upgrade projects.
Complete timely service reports and other administrative requirements.
Perform work on-board vessels within GE and Customer safety guidelines either in shipyards or offshore.
Provide support during extended hours or overtime during peak periods and emergency circumstances.