Lead Services Specialist- Customer Order and Fulfillment

GE Vernova•Greenville, NC

1d•Onsite

About The Position

Becoming Vernova Looking to make a global impact and solve problems? Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future. Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Requirements

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in either area Materials, Operations or Customer Fulfillment)

Nice To Haves

Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.
Customer focused attitude

Responsibilities

Facilitate order management - manage flow of services demands for 80+ gas power customers to drive on time delivery for gas turbine outages in the Americas.
Key contact for Customer Portfolio Managers and shop teams.
Help drive customer issue resolution in addition to customer demands.
Drive all regional customer fulfillment KPIs, with a focus on fulfillment metrics.
Collaborate with global repair shops to optimize production planning and capacity utilization by managing backlog, balancing workloads and optimizing processes.
Track and communicate order commitments and status updates to customers.
Use influencing skills to achieve results not in your direct span of control.
Build and maintain strong relationships with regional P&L leaders and actively participate in regional operational and communication rhythms.
Develop in-depth knowledge and technical know how regarding repairs processes.
Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work.
In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Exercise judgment in proposing solutions beyond standard parameter, guided by prior experience and on-the-job training.
Utilize internal resources and analytical/technical skills to address challenges.
Lead internal process definition and standard work development by applying lean tools.
Provides informal guidance to new team members

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off