Lead Order Fulfillment Agent

Cresco Labs•Mount Joy, PA

14h•Onsite

About The Position

The Lead Order Fulfillment Agent works with our Order Fulfillment team to ensure all orders are properly accounted for in our statewide seed-to-sale tracking system and our internal sales portal. This individual reports into our Order Fulfillment Manager and ensures all incoming and outgoing orders are tracked appropriately and any discrepancies are followed up appropriately.

Requirements

Must have at least 1 year (2-3 years preferable) of hands-on experience in a factory, production or manufacturing fast-paced environment with measurable goals and working standards.
Strong proficiency working within MS Excel and other MS office products
Ability to effectively communicate through written and verbal formats
Effective time-management skills and the ability to multitask.
Ability to work in a fast-paced, changing, and challenging environment.
Requires work around plant material, which could include exposure to plant pollen and/or dust.
Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
Requires ability to lift up to 50 lbs to torso level.
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Nice To Haves

Demonstrated experience training, leading and/or mentoring junior staff or new hires preferred.
Prior experience with point-of-sale applications, preferred
Knowledge of medical cannabis law, medicinal benefits, and professional cannabis exposure, preferred

Responsibilities

Serves as a role model and resource for production staff concerning products and services, policies and procedures, industry news, and changes in regulations
Creates and updates manifests for outgoing deliveries
Responsible for reviewing manifests for incoming products and following up with any concerns or questions
Completing all required company and/or state required paperwork in an organized and timely manner
Works with the Order Fulfillment Manager and other stakeholders to resolve any discrepancies or inaccuracies in data
Coordinates with the management team to ensure that accurate information and documentation is provided
Ensures compliance with all state and local cannabis laws and regulations
Coordinates inventory-tracking procedures with the Order Fulfillment Manager
Assist employees in properly documenting all required information throughout all procedures
Assists when needed with onboarding, training, and integration of new hires, and coordinating with Order Fulfillment Manager and other needed production personnel in the process
Accurately reflects cannabis and non-cannabis inventory within Cresco’s and the state’s inventory tracking systems
Compliance checks on finished goods within the department, including label verification
Maintains a continuous state of alertness to ensure the highest standards of safety for fellow employees, products, and the facility