Lead Service Tech

Wan Bridge Group•Crowley, TX

3d•Onsite

About The Position

The Lead Service Technician will work with small teams and independently within an assigned portfolio. They will respond to work orders, coordinate the turn process for move outs, oversee supply inventory, and provide a high level of customer service while protecting company assets.

Requirements

High School Diploma or equivalence
5+ years of experience in residential construction/warranty management/trade disciplines.
Must have reliable work transportation to support daily scope of work.
Knowledge of and ability to troubleshoot and repair plumbing, electrical, HVAC, and appliances and possess general knowledge of carpentry, drywall/texture, painting, fire suppression systems, and irrigation systems.
Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
Basic computer proficiency: Microsoft Office, handheld smart device (iPad, cell phone, etc.), and scheduling software.
Type II or Universal E.P.A. certification
General knowledge and experience reading, writing, and evaluating project specifications and scopes of work.

Nice To Haves

CAMT (preferred)

Responsibilities

Conduct all business in accordance with company policies and procedures and all state and federal regulations such as lead based paint, ADA, Fair Housing, HAZCOM Programs, and OSHA.
Maintain knowledge of all pertinent laws and EPA and OSHA regulations.
Manage the work order process: receive, contact resident, schedule, complete, follow-up, and close work orders using the designated software platform.
Maintain ongoing knowledge of warranty programs and execute the work order process accordingly.
Monitor the condition of assigned communities for cleanliness, liability/risk management, asset preservation, and supply inventory and take appropriate measures to resolve.
Be available for emergency after-hours service calls to include evenings and weekends.
Adhere to approved community budget through expense management including vendor selection, annual bid process, in-house maintenance program, preventative maintenance program, and inventory management.
Create a positive service experience for the resident: promptly respond and be courteous with written and verbal communications, strive to resolve customer concerns and questions, and take ownership in the service contributions in an effort to secure renewals.
Ability to travel via personal vehicle to all communities within the assigned portfolio.
Perform other duties as assigned by supervisor.