Lead Service Representative - PCS Travel Team

Schneider Electric•UNAVAILABLE, UNAVAILABLE

1d•Onsite

About The Position

Join us as a Senior Service Representative and become the technical expert our customers rely on. You'll deliver hands-on service excellence while identifying opportunities to strengthen partnerships and drive business growth through trusted solutions. This Lead Field Service Representative - PCS Travel Team position will sit within our U.S. Services business, specifically our ASCO Services team. While this role does not have direct management responsibility of others, the Lead Field Service Representative will help the Services Manager in areas such as coaching, mentoring, and providing help and guidance to other Field Service Reps in the district as well as take on some leadership responsibility in customer interactions as directed by the Services Manager. As Lead Field Service Representative - PCS Travel Team, you will: A PCS Specialist is responsible for providing preventative maintenance and repair services on ASCO equipment located at the customer’s establishment. The PCS Specialist operates independently in the field with limited supervision and demonstrates mastery of all brands of Automatic Transfer Switches (ATS), perform complete PCS start up on projects unassisted as the lead technician. Demonstrate proficiency of all ASCO communication products. A PCS Specialist must be able to successfully complete and demonstrate all functions and responsibilities of an FSR and a SR FSR. This is a designated travel position where a qualified PCS Specialist travels to customer sites for extended durations. The PCS Specialist is assigned to jobs such as complex mods or startups that can last more than a year and include overseas assignments. This position requires strong technical capability as well as project management and detailed job reporting. A PCS Specialist must be able to successfully complete and demonstrate all functions and responsibilities of a Systems FSR as detailed below.

Requirements

Leadership skills necessary to mentor and support team members in the field.
Customer engagement skills required to support the Power Services Manager in key interactions with customers.
7+ years’ work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred.
Exhibited leadership skills among peer group(s).
Exhibited knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear.
Demonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing.
Demonstrated report and project summary writing skills.
Job related military service (e.g., Naval Nuclear Electricians Mate or Air Force Power Production Technician) Technical School Certification or directly related field experience with Automatic Transfer Switches, Power Control Systems, or other low and medium voltage power applications
Ability to read electrical schematic drawings
Ability to read and understand electrical one-line diagrams
Ability to use appropriate test equipment to troubleshoot and diagnose problems with Automatic Transfer Switches and Power Control Systems
Demonstrate appropriate application of Personal Protective Equipment (PPE)
Ability to determine how long a repair will take and set/changes appointments, accordingly, anticipates problems and adjusts scheduled appropriately, updates work schedule calendar accordingly (if applicable).
Microsoft Office programs including Word, Excel, and Outlook
ASCO business/work order systems
Knowledge of PLC programming software to communicate with the PLC to upload, download programs as needed
While performing PCS Specialist job duties, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl, talk, hear and smell. The PCS Specialist is frequently required to sit, climb or balance. Required vision abilities include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have the ability to regularly lift at least 50 pounds. Must be able to work in an outdoor environment. Must be able to wear required Personal Protective Equipment (PPE).

Nice To Haves

A minimum two-year degree or technical certification in an electrical related program preferred.

Responsibilities

Coach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems.
Ability to handle any job without onsite support from other techs from a technical level.
Maintain current passport and ability to travel overseas as needed
Maintain the ability to work away from home for up to three consecutive weeks at a time (includes weekends) on a rotational basis.
Keep all other core responsibilities and job performance in good standing
Work as assigned by local district manager when not away on assignment.
Maintenance and repair of Automatic Transfer Switches (ATS), Power Control Systems (PCS) and Communication products
Performs all service functions (startup, maintenance, troubleshooting, repairs, and modifications) on all ASCO ATS product lines as well as other common manufacturers’ ATS
Ability to interface and add ATS’ to a new PCS (engine start, load shed, communications)
Accurately markup PCS drawings during startup
Demonstrates ability to respond to and resolve all PCS trouble calls
Performs startup on Standby PCS systems as the lead FST, interfacing with various other trades, contractors and owners’ representatives
Performs PCS modifications
Install, configure, test and troubleshoot all ASCO communications products including, CPMS
Perform field modifications/changes on operator interface terminal (OIT) products
Write appropriate Methods of Procedure (MOP) for all ATS or PCS service activities as required
Demonstrate the ability and willingness to qualify Field Service Representatives in ATS, PCS and communication product skills requirements
Ability to take the lead role on a PCS commissioning project and be the day-to-day on-site manager, interfacing directly with other trades, contractors and/or end users involved in the project.
Ability to work effectively across departmental boundaries within ASCO including the Engineering Department, Project Managers and the Sales organization
Demonstrate the ability and willingness to mentor FSRs and SR FSRs
Complete ATS maintenance reports including summary page, equipment list, recommendations and ATS data sheets
Accurately maintain and perform parts and tooling inventory counts
Recognize service opportunities in the field and communicate them through proper channels
Respond to and coordinate service delivery for emergency service requests within territory