Lead Service Electrician

Phase 2 Electric LLC dba Wesworth Electric•Pompano Beach, FL

29d•Onsite

About The Position

We are seeking an experienced and customer-focused Lead Service Electrician to join our team! The ideal candidate is a skilled electrician with strong leadership and people skills who takes pride in providing exceptional service to our customers. As a Lead Service Electrician, you will be responsible for diagnosing, repairing, and installing electrical systems while also serving as a leader and resource for other technicians and apprentices. This position requires someone who is confident communicating with customers, comfortable using technology, and capable of accurately documenting each service appointment in our CRM. The ideal candidate has a can-do attitude, professional presence, strong communication skills, and a commitment to doing the job right the first time. We are looking for more than just a great electrician. Our ideal Lead Service Electrician is someone who can combine technical expertise, leadership, customer service, and technology skills. If you are confident working in the field, enjoy helping customers, can communicate effectively, are comfortable with technology, and are ready to lead by example, we want to hear from you!

Requirements

Previous experience as an Electrician is required.
Strong knowledge of electrical systems, troubleshooting, installation, and repair
Excellent communication and interpersonal skills
Professional appearance and courteous, customer-focused personality
Comfortable interacting with homeowners, customers, suppliers, and team members
Comfortable using technology, tablets, smartphones, and CRM software
Ability to write clear, detailed, and professional service notes
Strong organizational and time-management skills
Strong understanding of mathematical concepts and measurements
Valid Driver’s License
Ability to stand for extended periods and lift heavy objects
Ability to work independently while also functioning effectively as part of a team
Strong problem-solving skills and a positive, can-do attitude
English is required

Nice To Haves

Previous leadership, mentoring, or Lead Technician experience preferred
Spanish is a plus

Responsibilities

Diagnose, install, repair, and maintain electrical systems
Follow all safety rules, regulations, and company procedures
Maintain a clean, organized, and safe work environment
Use blueprints, sketches, building plans, and diagnostic tools to determine electrical requirements and materials needed
Provide accurate recommendations and bids for work orders
Clearly explain electrical issues, solutions, and options to customers
Deliver a professional and courteous customer experience on every appointment
Document service calls accurately and thoroughly in the company CRM
Enter detailed appointment notes, including diagnosis, work performed, recommendations, and customer concerns
Use tablets, smartphones, CRM software, and other technology required to complete daily responsibilities
Communicate effectively with dispatch, management, customers, suppliers, and other professionals
Train, coach, and support apprentices and less-experienced technicians
Lead by example and maintain high standards of workmanship, professionalism, and customer service
Help troubleshoot challenging service situations and provide technical guidance to other technicians
Take ownership of customer concerns and work toward appropriate solutions
Maintain a professional appearance and represent the company with integrity