Lead Service Associate M-F 2:00pm-10:30pm est-

UPS Supply Chain Solutions•Hebron, CT

About The Position

The Lead Service Associate performs package handling, inventory control, and shipping services for customers across a variety of industries. The role coordinates with a supervisor on warehouse activities and performance and typically leads, coordinates, and checks the work of others without acting as a supervisor. Work is performed autonomously within established processes and procedures, with a focus on efficiency, accuracy, safety, and quality. The position uses material handling equipment, RF scanners, and a warehouse management system to perform inbound and outbound processing and inventory control. Responsibilities may also include supporting contracted service delivery, customer relationships, facility activities, compliance, staffing, safety, security, profitability, and operational improvement. The job posting lists a Monday–Friday schedule from 2:00 p.m. to 10:30 p.m. Eastern Time.

Requirements

Ability to lift up to 70 lbs.
Ability to use material handling equipment, including pallet movers, stand-up forklifts, high-lift reach trucks, and order pickers at heights up to 28 feet.
Legal authorization to work in the United States under one of the specified categories: U.S. citizen or national, lawful permanent resident, or an alien authorized to work for this employer.
Successful completion of a background check.

Responsibilities

Coordinate with the supervisor on warehouse activities and performance.
Perform package handling, shipping, inventory control, inbound processing, and outbound processing.
Use material handling equipment, including pallet movers, stand-up forklifts, high-lift reach trucks, and order pickers.
Use RF scanners to perform warehouse activities electronically.
Use a computer-based warehouse management system to perform warehouse activities and inventory control.
Ensure transaction accuracy and compliance with safety and quality requirements.
Perform work using defined processes with minimal supervision.
Coordinate and check the work of others as a lead, without acting as a supervisor.
Support delivery or deployment of contracted services to customers to meet or exceed SLAs and KPIs.
Support facility activities related to government compliance, receipts, kitting, order processing, supplier procurement, inventory, staffing, inspections, employee engagement and development, safety, security, and profitability.
Perform financial activities such as forecasting, allocations, adjustments, and developing annual business plans.
Retain and strengthen customer relationships, which may include face-to-face customer service.
Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities.
May support field stocking locations, agent locations across multiple geographies, and the provider network.