Lead Server

Enso Village • Healdsburg, CA

3d • Onsite

About The Position

Enso Village is a Zen-inspired community focused on mindful aging, nature, sustainability, and contemplative life for adults 60+. It is a collaboration between The Kendal Corporation and the San Francisco Zen Center. Enso Village offers a unique workplace where staff and residents form close relationships, emphasizing professionalism and humanity. The Front of House (FOH) Lead Server supports exceptional dining experiences by assisting the Dining Room Manager with operations, bar services, and administrative tasks. This role also involves leading by example, motivating the team, and ensuring smooth daily operations, while also serving residents and guests with a welcoming and memorable experience.

Requirements

• High school diploma or equivalent.
• Minimum of two years in "Front of the House" operations.
• Familiarity with POS systems.
• Food Handler certification required.
• Proficiency in English, both written and verbal.
• Must be available to work evenings, weekends, and holidays.
• Ability to stand and walk for up to 90% of the workday.
• Frequent bending, stooping, and stretching, especially in tight spaces.
• Ability to lift, carry, push, and hold up to 50 pounds.
• Must undergo a background check and drug testing.

Nice To Haves

• Prior food service experience preferred.
• Experience in training, mentoring, and leading a team is highly desirable.

Responsibilities

• Coordinate and participate in providing courteous service to ensure a pleasant dining experience consistent with Enso Village policies and "Steps of Service."
• Act as a role model and motivator for the team, guiding the vision and ensuring smooth execution of plans.
• Provide training and mentoring to new hires and develop a comprehensive understanding of all Front of House roles.
• Attend pre-shift meetings, inform staff of specials, and ensure menu updates and assignments are communicated effectively.
• Ensure banquet event orders (BEOs) are executed accurately and communicate with the Back of House (BOH) team as needed.
• Update the Server Information Board with current offerings and assignments.
• Monitor phone answering protocols, ensuring calls are answered promptly (within three rings).
• Greet and seat residents and guests promptly and courteously.
• Oversee table and station setup before meal periods, ensuring proper setup and sanitized chairs.
• Inspect tables and ensure all silverware, glassware, and other items are clean and polished.
• Address spills or hazards immediately to maintain a safe and clean environment.
• Assist with opening and closing duties, including setting up and breaking down the dining area and completing side work.
• Maintain full knowledge of the menu and preparation methods to answer guest questions.
• Guide residents and guests through their dining experience, ensuring satisfaction from start to finish.
• Deliver food and beverages promptly and accurately.
• Clear and clean tables as needed, ensuring a tidy dining area throughout service.
• Collaborate with management and team members to address guest needs and resolve issues promptly.
• Continually strive to improve team performance and enhance customer service.
• Assist in maintaining a high level of satisfaction for residents and their guests.
• Perform other duties as required by management.

Benefits

• Medical, dental, and vision coverage available starting on your first day of employment.
• Company-paid life insurance and long-term disability coverage.
• 403(b) plan with a generous employer match.
• Generous Paid Time Off: Paid annual vacation, sick days, personal days, and holidays.
• Subsidized organic, nutritious meals available daily.
• Opportunities for ongoing career growth and development within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED