Lead Server

Hilton Garden Inn•Portland, ME

7d•Onsite

About The Position

The Lead Restaurant Server safely and efficiently provides excellent customer service with a smile! The employee may direct the work of other servers, delegating tasks and instructing them in proper service and procedures to ensure our guests feel good about their dining experience so that they will tell others and become a loyal customer. The Lead Restaurant Server models guest interaction, assisting in training staff to go out of their way to talk to guests and find out what their needs are before they have to ask. This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. The employee must be able to exercise good judgment and discretion, display effective problem solving skills, and provide excellent customer service. Additionally, the employee must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Requirements

Provide high-level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Experience as a Server is preferred
Must be of legal age if serving alcohol

Responsibilities

Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.