Lead Server

BallenIsles Country Club•Fort Myers, FL

13d•Onsite

About The Position

Timber Creek Property Owners Association, located in Fort Myers, FL, is pleased to announce an excellent career opportunity for a full-time Lead Server! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
Meets state age requirements for handling alcoholic beverages.
Working knowledge of POS system.
Attention to cleanliness and safety
Must have legible handwriting
Patience and customer-oriented approach
Excellent people skills with a friendly attitude
Responsible and trustworthy
ServSafe Certified (Food Manager & Alcohol) or TIPS equivalent.

Nice To Haves

2+ years’ Server experience preferred
Proven exemplary customer service skills
2+ years’ experience with a restaurant POS software platform
1+ years’ experience at current Club or another Troon property

Responsibilities

Ensures guests are immediately attended to upon arrival and manages customer traffic flow on the restaurant floor.
Assists with setting tables and rearranging tables to accommodate larger parties.
Responds to customer questions or concerns regarding any menu item or various other facets of food service.
Ensures guests are satisfied with the service provided and that items are replenished as needed and maintains a clean and clutter free dining room.
Communicates guest concerns or comments immediately to management.
Processes cash and check transactions. Utilizes the point of sales system and trains new associates.
Follows established cash handling procedures and ensures that other staff adhere to procedures.
Assists in development of opening and closing checklists and ensures staff has completed duties daily.
Assists in pre-shift meetings and taste tests.
Ensures established standards for greeting, cocktail service, food delivery and general service techniques are followed.
Ensures all service associates are knowledgeable of the menu items.
Leads other servers, kitchen and bar staff before, during and after meal service periods to execute a “Member/Guest Comes First” approach.
Assists the department manager in training, planning and assigning work. Addresses complaints and resolves problems with service staff.
Assists in the coordination of department members that may include, but is not limited to: Servers, Hosts.
Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
Incorporates safe work practices in job performance.
Regular and reliable attendance.
Performs other duties as required.