Lead Server

Sage Hospitality•Houston, TX

9d•Onsite

About The Position

This role is for a Lead Server at C. Baldwin, a Curio Collection by Hilton hotel managed by Sage Hospitality Group. The hotel is inspired by Charlotte Baldwin Allen and celebrates her pioneering spirit. The company emphasizes professional growth, a creative and entrepreneurial environment, community impact, and opportunities for learning and development within hospitality. The Lead Server will ensure all standards are met, act as a liaison between servers and management, and assist with server programs and incentives.

Requirements

High school education or equivalent.
One to two years in a related position with this company or other organization(s).
Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
Lifting trays, dish racks, glass racks, etc. 20 -40 lbs.
Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
Mobility: Maneuver in narrow areas and between seated guests.
Continuous standing required to service guest functions; 100% of the time scheduled.
Climbing approximately 12 steps 20% of 8 hours.
No driving required.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

Full set up and tear down of each service.
Lead and guide fellow servers to be the best.
Keep station neat and clean while servicing guest per established policies and procedures.
Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
Set tables in assigned area correctly and uniformly.
Follow all opening/closing checklist and on-going side work to insure maximum efficiency.
Assist guests; act as supervisor when needed in order to facilitate guest needs in the moment.
Be vocal in pre shifts and throughout the shifts helping other staff members stay on point, educated and delivering on our brand promise.
Ability to coach fellow team mates and assist in the moment when manager not present.
Break down buffets or other special food service tables and equipment.
Assist management team in all areas as a supervisor when manager is not present.
Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
Keep kitchen area & all storage areas clean according to policies set forth by management.
Clearly and timely communicate needs and concerns to MOD.
Complete all set-up and closing duties.