LEAD SERVER (TRAINER)

Senior Star•Dublin, OH

2d•Onsite

About The Position

The Lead Training Server plays a key role in enriching the lives of our residents by leading with heart and delivering Legendary Hospitality. This role is an active member of the server team and is responsible for training new dining room servers to deliver consistent, high-quality service and exceptional dining experience to our residents and guests.

Requirements

A minimum of three years in food service or hospitality experience within a Senior Living Community.
Service focused, professional demeanor with strong communication and leadership skills.
Basic knowledge of food safety and sanitation.
Ability to follow direction and maintain confidentiality.
Passion for serving seniors and creating Legendary Hospitality experiences.
Embodies Senior Star’s mission, values, and culture.

Responsibilities

Champion Legendary Hospitality and support a strong, service-focused team culture.
Provide hands-on training and guidance for new dining room servers in accordance with Senior Star’s training plans.
Model and uphold dining service standards, customer service excellence, and teamwork expectations.
Foster a warm and inclusive environment that helps new associates feel welcomed, confident, and valued.
Observe and assess the progress of new associates; share timely, constructive feedback with supervisors.
Coach and encourage new team members through challenges and celebrate milestones and growth.
Promote Senior Star’s culture, mission, and values — including the Promise to “Do for each other with love.”
Remain available for support and questions beyond the formal training period.
Assist with resolving training obstacles; involve leadership as needed.
Demonstrate flexibility in scheduling to meet onboarding and community needs.
Adapt positively to workflow or team changes, modeling professionalism and Legendary Hospitality.