Lead Server/Cashier FT (Native Gathering Grounds)

Table Mountain Casino Resort•Friant, CA

21h•Onsite

About The Position

Under general direction from the Restaurant Services Supervisor, this role is responsible for promoting a positive guest experience by supervising staff, assisting with training, maintaining service standards, and ensuring compliance with departmental policies and procedures. This position involves preparing food and beverage items, managing cash handling, and ensuring a clean and welcoming environment for guests.

Requirements

High School Diploma or GED is required unless waived by Human Resources Management.
Six (6) months of customer service experience required.
Must be 21 or older.
Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
Knowledge of restaurant operations and food service principles.
Knowledge of basic math and arithmetic.
Knowledge of all menu items including entrees, side dishes, beverages, non-alcoholic, alcoholic, wine and desserts.
Knowledge of proper hand and tray service.
Knowledge of menu and restaurant operations.
Skill in providing excellent customer service.
Skill in utilizing computer equipment and POS systems.
Ability to create a friendly atmosphere and demonstrate excellent customer service.
Ability to operate a cash register.
Ability to communicate effectively, both verbally and in writing.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to establish and maintain professional relationships with co-workers at all levels.
Ability to work independently and meet strict time lines.
Ability to interpret a variety of instructions furnished in written and oral form.

Nice To Haves

Food and Beverage experience
Cash handling experience preferred.

Responsibilities

Provides direction, support, and oversight of F&B staff during assigned shifts.
Monitors service standards, ensuring quality guest interactions, and timely food and beverage delivery.
Assists in training, coaching, and mentoring team members to maintain consistency in performance and compliance.
Monitors cash handling, sales transactions, and POS functions for accuracy and adherence to policies.
Ensures compliance with all regulatory requirements, company policies, and health/safety standards.
Addresses guest concerns promptly and professionally, escalating to management as needed.
Assists in scheduling adjustments and shift coverage to meet operational needs.
Communicates shift activities and key information to incoming supervisors at shift change.
Contributes to inventory management, side work assignments, and outlet cleanliness.
Responsible for preparing all food and or beverage items in accordance with prep sheets and standard recipes.
Prepare and display all food and merchandise in accordance to ServSafe and other regulatory standards.
Must be knowledgeable for full utilization of the Point of Sale (POS) system.
Counting cash, separating charge slips, and ensuring cash tips are input into tip pouches immediately.
Ensure dining area tables cleaned and maintained properly throughout the shift.
Clean shelves, counters and windows.
Maintain a clean and sanitary work area at all times.
Maintain and clean the food and display equipment.
Responsible for setting up and maintaining stations and preparing food.
Ensure all displays cases and refrigerators are clean and stocked throughout shift.
Maintain an organized work area for convenient guest interaction and safety.
Maintain knowledge and answer guest questions regarding all food venues, beverage service, and Casino related information.
Properly bag or package purchases for guests.
Knows proper order taking sequence and service standards.
Greets and takes food and drink orders from customers.
Serves the food orders in an accurate, prompt and professional manner.
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding customer service standards.
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
Maintains cleanliness standards in restaurant, wait station and kitchen service area; adheres to the company, state and local health board requirements.
Completes all restocking and cleaning duties by performing opening and closing side work as instructed.
Controls allocated guest checks by following established check-use procedures; documents all required information as the guest's order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and restaurant.
Attends and participates in all pre-meal and departmental meetings in person in order to gain knowledge of products, service and facility.
Responds to customer inquiries and comments by providing timely and knowledgeable information in order to provide quality customer service.
Reports any maintenance or housekeeping discrepancies to management in a prompt manner.
Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.
Follows guidelines regarding safety and customer service according to established policies and procedures.
Contributes to a team effort and accomplishes related results as required.
Practices safe and responsible alcohol service as trained
Promote special offerings.
Complete knowledge of menu items and preparation.
Utilize upselling skills to enhance guest experience.
Proper wine and spirits knowledge for fine dining restaurant.
Performs other duties as required.
Maintains proper health, sanitation and food handling principles.
Performs other duties as required.