Lead / Senior Manager Fiber Customer Activation and Service provisioning (m/w/d)

OXG Glasfaser

20h•Hybrid

About The Position

For our technology team, we are looking for an experienced leader to build and manage customer connections in newly developed FTTH expansion areas. You will be responsible for the setup and management of the new "Fiber Customer Activation and Service provisioning" department within OXG technology. You will manage our field technicians according to OXG specifications for customer activation (in-house cabling). Together with your future colleagues from NE3 and NE4, you will ensure a prioritized expansion of the network (single-line process & densification). You will build lean and efficient reporting processes with your team to enable real-time tracking of all customer interactions. You will also ensure the further development of your team and the continuous optimization of the relevant processes in ongoing daily business.

Requirements

Relevant professional experience in fiber optic expansion, especially in customer activation and troubleshooting.
Completed studies in a technical or commercial field, or an apprenticeship in the technical telecommunications sector (fixed network).
Many years of professional experience with infrastructure projects or comparable roll-outs (FTTX).
Successfully managed and coordinated telecommunications projects with extensive project management experience.
Excellent German and English language skills.
High ability to grasp concepts and strong communication skills.
Valid Class B driver's license.
Willingness to travel within the expansion region and to Düsseldorf.

Responsibilities

Build and manage customer connections in newly developed FTTH expansion areas.
Setup and manage the new "Fiber Customer Activation and Service provisioning" department.
Manage field technicians according to OXG specifications for customer activation (in-house cabling).
Ensure prioritized network expansion (single-line process & densification) with colleagues from NE3 and NE4.
Build lean and efficient reporting processes for real-time tracking of customer interactions.
Ensure the further development of the team and continuous optimization of processes in daily business.

Benefits

Flat hierarchies with room for your ideas and constructive feedback.
Reimbursement of costs for a high-performance internet connection up to €50 net per month.
Digital meal allowance of up to €115.05 net per month.
Flexible working hours.
Option to work from home anywhere in Germany at any time.
Option to work from abroad for up to 25 days within Europe.
Monthly discount of €40 on your mobile or fixed-line bill through our partner Vodafone.
30 days of vacation per year, plus Christmas Eve and New Year's Eve.
Up to 10 additional days of unpaid leave with Xtra-Plus.
Subsidy for bike leasing via EURORAD.
Support for membership in the Urban Sports Club.
Cooperation with awo lifebalance.
5% of your annual base salary for retirement provision, with flexibility in how you use this extra for your future.
3 months of continued pay in case of illness.
Coverage in case of disability and death.