Lead Security Officer

Nisqually Red Wind Casino•Olympia, WA

12d•Onsite

About The Position

The Lead Security Officer assists the Shift Supervisor and Floor Supervisor with day-to-day security operations and helps supervise the Security Department on the assigned shift. The role supports compliance with Tribal, State Compact, and departmental procedures; works with management on alleged criminal activity, protection of company assets, and Team Member and guest incidents; and promotes the safety of guests and Team Members. The Lead Security Officer assists with Security Officer and Dispatcher training, including planning, coordinating, and monitoring onboarding and ongoing skills development. The position may assume primary security responsibility for the designated shift when Security Management or a Shift Manager/Supervisor is absent. It also involves casino patrols, guest service, incident response and reporting, emergency equipment, escorts, key control, and participation in gaming drops. The position requires working all shifts, including weekends and holidays, and meeting the physical demands of the role.

Requirements

High school diploma or GED certificate.
One year of guest or public service experience.
One year of experience in first response, law enforcement, or security, such as casino, entertainment venue, resort or hotel, corporate, transit or airport, hospital, or campus security.
One year of experience in a highly regulated environment.
Ability to obtain First Aid/CPR/AED student and instructor certifications.
Ability to obtain conflict resolution, defensive tactics, and handcuffing student and instructor certifications.
Valid driver's license and a driver's abstract with no disqualifying events under the NRWC Safe Driver Policy.
Basic math skills.
Intermediate report-writing skills, including documenting complex incidents and organizing information clearly with proper grammar, spelling, and formatting.
Intermediate computer skills, including daily use of Microsoft Outlook, Word, and Excel for communication, reports, and data entry.
Pass NRWC pre-employment testing, including a typing test at 30 WPM with minimal errors and a basic math assessment.
Ability to work all shifts, including weekends and holidays.
Ability to obtain a Class III Gaming License.
Ability to bend, reach, push, pull, squat, and lift up to 75 pounds; sit, stand, or continuously move during the assigned shift; and safely climb and descend stairs continuously.
Manual and finger dexterity to operate a personal computer and complete routine paperwork.
Ability to perform frequent sitting, standing, walking, handling and gripping, reaching, stooping, kneeling, crouching, repetitive motions, and work in cramped or awkward positions.
Ability to tolerate a noisy, smoke-filled environment and extended periods outdoors, including exposure to weather.

Nice To Haves

Certification in Red Wind’s “Service First” Program.
One year of supervisory experience.
Knowledge of Tribal-State Gaming Compacts, Tribal Internal Control Standards, National Indian Gaming Commission Minimum Internal Control Standards for Class II gaming, and casino internal controls.
Bilingual ability.

Responsibilities

Assist Shift and Floor Supervisors with day-to-day security tasks and designated-shift supervision.
Assume primary security responsibility for the designated shift when Security Management or a Shift Manager/Supervisor is absent.
Assist department leadership in complying with Tribal, State Compact, and departmental procedures.
Work with management on alleged criminal activity, company asset protection, and Team Member and guest incidents.
Plan, coordinate, monitor, and conduct training for newly hired and existing Security Officers and Dispatchers; assess training needs and maintain training documentation.
Coordinate or conduct training in areas including defensive tactics, handcuffing, CPR/AED, First Aid, legal matters, report writing, role orientation, drop team, and dispatch.
Maintain security reports, documents, equipment, and training-compliance updates.
Account for lost and found property and investigate lost or missing keys or prox cards in accordance with procedures.
Communicate essential information to Dispatchers and Emergency Personnel professionally and using proper terminology and etiquette.
Continuously observe for safety hazards and report them for correction.
Cooperate with regulatory agencies investigating criminal and civil violations and incidents.
Use emergency equipment proficiently and know its location, operation, and maintenance.
Follow key-control procedures and oversee shift compliance with procedures for protecting company assets.
Greet guests, monitor activity, and provide guest service; assist with guest inquiries using knowledge of casino rules, policies, activities, and promotions.
Identify and report suspicious activity, including potential theft, violence, intoxication, or drug-related activity.
Assess and assist sick or injured guests and Team Members, prioritize according to triage guidelines, and provide basic first aid.
Observe and report security incidents and complete detailed incident and procedural-violation reports.
Patrol the casino, safeguard property, and promote a safe, friendly environment for guests and Team Members.
Provide escorts for departments, Team Members, and guests as required by internal controls and departmental procedures.
Participate in Slot Machine, Table Games, and Keno-Sportsbook drops.
Verify identification for anyone under 21 and recognize fraudulent documents.
Maintain working knowledge of the Casino Emergency Preparedness Action Plan and Incident Command Protocol.
Perform other duties as assigned.

Benefits

Free medical, dental, and vision coverage; spouse and dependent coverage is available at low rates and reasonable deductibles.
Free short-term disability, life, and accident insurance.
Free meal during shift.
Free gaming license renewals.
Free uniform dry-cleaning services.
$1 per hour shift differential.
Paid time off and paid holidays.
Floating holidays.
401(k) retirement program with a match of up to 4%.
Tuition reimbursement.
Health and wellbeing reimbursements.
Team Member Assistance Program with confidential short-term professional counseling and legal services for Team Members and eligible dependents at no additional cost.
Team Member awards and incentives, including perfect-attendance and yearly service awards.
Flexible spending and dependent care spending accounts.
Career advancement opportunities.
Periodic Team Member contests and giveaways.
Team Member dining and gift shop discounts.