Lead Scheduling Coordinator - Surgical Services

UHS•Washington, DC

About The Position

Since opening its doors in 2002, George Washington University Hospital has been at the forefront of medical innovation, providing cutting-edge care in a state-of-the-art facility. As a 395-bed tertiary care, academic medical center located in the heart of downtown Washington, DC, our hospital is renowned for its Level I Trauma Center and Level III NICU. We offer unparalleled expertise in cardiac, cancer, neurosciences, women’s health, and advanced surgical procedures, including robotic and minimally invasive techniques. Operated by Universal Health Services, Inc. (UHS), one of the nation’s leading healthcare providers, we are committed to excellence in patient care and organizational growth. GWUH offers comprehensive benefits such as: Challenging and rewarding work environment Competitive Compensation Career development opportunities across UHS and our 300+ locations! Excellent Medical, Dental, Vision, and Prescription Drug Plan Generous Paid Time Off 401(K) with company match and discounted stock plan Tuition Reimbursement SoFi Student Loan Refinancing Program Employee Assistance Program Career development opportunities within UHS and its Subsidiaries More information is available on our Benefits Guest Website: benefits.uhsguest.com

Requirements

Minimum of five (5) years of current experience in a hospital admitting and registration department preferred or a combination of education and experience
Knowledge of medical terminology.
Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of GWUH.
Associate degree or Certified Healthcare Access Associate (CHAA) certification
Strong communication skills, both verbal and written
Demonstrates sound judgment and critical thinking skills
Strong organizational and problem-solving skills and PC and spreadsheet proficiency
Strong Service Excellence skills
Works well in a stressful environment
Ability to complete multiple tasks simultaneously and work under pressure
Ability to independently organize and manage time effectively, setting appropriate priorities

Responsibilities

Under general supervision, schedules all division surgeries.
Surgical scheduler duties involve scheduling for hospital outpatient/inpatient along with Ambulatory Surgery Center along with changing and cancelling appointments.
Acts as a preceptor for new team members. Facilitator between the hospitals and offices that are scheduling cases. Communications and provides updates to the scheduling offices.
Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of GWUH.
Schedules and coordinates all elective surgical procedures allowing adequate time for each procedure according to the Physicians historical time.
Obtain and enters the necessary booking information from the surgeon’s office accurately. Attempts to schedule similar type cases in the same room to increase efficiency.
Communicates special equipment, instrument, and supply requests to appropriate associates.
Refers conflicts and procedural questions to OR Clinical Coordinator or designee.
Obtains missing patient information, equipment needs, CPT codes and special request from physician’s office for a complete and accurate surgical posting.
Communicate any changes affecting the next day surgical schedule to the Scheduling Supervisor, OR Clinical Coordinator or designee and other members of the health team