Lead Scheduler

Fort Collins•LaPorte, CO

5d•Onsite

About The Position

Senior Helpers is seeking a dedicated Lead Scheduler to join our Northern Colorado team. In this pivotal role, you will guide our scheduling operations and help ensure that every client receives the compassionate, reliable care they deserve. As the leader of our Scheduling team, you’ll be at the heart of our mission—supporting seniors, empowering families, and creating a positive, respectful experience for our caregivers. Your work directly strengthens the quality of life for everyone we serve. Senior Helpers is proud to be the first and only national in‑home care provider certified as a Great Place to Work . We foster an inclusive, supportive environment where caregivers and staff feel valued, connected, and proud of the meaningful impact they make every day.

Requirements

Minimum two years of experience in scheduling, staffing coordination, or a fast‑paced administrative role.
Strong customer service background with the ability to communicate clearly and professionally.
Proven ability to multitask, prioritize, and stay organized in a dynamic environment.
Skilled at problem‑solving and navigating last‑minute changes with calm and confidence.
Comfortable using scheduling software, multi‑line phone systems, and digital communication tools.
A team‑oriented mindset with the ability to work independently when needed.
Compassion for seniors and a commitment to supporting caregivers and families.

Nice To Haves

Experience in home care, healthcare, senior living, or a related field is highly preferred.

Responsibilities

Own the scheduling function by creating, adjusting, and maintaining caregiver schedules to ensure consistent, high‑quality service for all clients.
Serve as the main point of contact for caregivers regarding scheduling needs, shift changes, call‑outs, and availability updates.
Collaborate with Client Services and Recruiting to ensure new clients are staffed quickly and appropriately based on care needs, preferences, and skill requirements.
Respond rapidly to schedule disruptions, using creativity and resourcefulness to fill shifts and maintain continuity of care.
Monitor caregiver attendance and reliability, escalating concerns to leadership when needed.
Maintain accurate documentation in the scheduling system, including client updates, caregiver availability, and service changes.
Support caregiver engagement by building strong relationships, understanding their strengths, and aligning them with the right clients.
Escalate caregiver performance concerns to the Caregiver Experience Manager immediately and take all necessary steps to adjust schedules and close the loop on resulting communication.
Lead on-call rotation scheduling to support 24/7 coverage.
Partner with the Client Services team to ensure client satisfaction, resolve concerns, and adjust schedules based on changing care plans.
Contribute to operational excellence by identifying scheduling trends, staffing gaps, and opportunities for improvement.