Lead Sales Associate - Full-Time

PVH Corp.•Niagara-on-the-Lake, ON

10d•Onsite

About The Position

TOMMY HILFIGER is a globally recognized lifestyle brand established in New York City in 1985, known for accessible luxury and Americana spirit. The brand includes TOMMY HILFIGER and TOMMY JEANS, with licensed products extending its lifestyle. Tommy Hilfiger engages with culture through F.A.M.E.S. (Fashion, Art, Music, Entertainment, Sport) via global campaigns and collaborations. PVH, the parent company, aims to build Calvin Klein and TOMMY HILFIGER into desirable lifestyle brands and be a top-performing brand group. PVH is committed to fostering an inclusive and diverse workplace and ensures compensation is based on job-related factors. The Lead Associate's primary function is to sell and promote Tommy Hilfiger merchandise by executing TH Customer Service Standards, managing cash responsibilities, and performing operational activities as assigned by Store Management.

Requirements

Must be flexible to work rotating hours, as assigned by management
Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays
Able to lift a minimum of 40 pounds and able to stand for long periods of time

Responsibilities

Consistently provides TH Customer Service to company standard
Keep merchandise filled to appropriate levels on sales floor
Ensure the store is visually distinctive and appearance impeccably maintained
Minimize shortages through proper loss prevention procedures
Demonstrates awareness of store sales plans and results
Demonstrates awareness of individual contribution to business results
Follow all operational policies and procedures
Manage time and prioritize tasks
Demonstrate effective written and verbal communication skills
Attends Take 5 meetings and participates in staff meetings, as required
Generate maximum sales potential in accordance with the TH Customer Service standards
Builds repeat customer base through excellent data capturing and service
Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling
Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner
Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks
Represent the TH image through personal and professional appearance
Demonstrate professional image and conduct
Communicate concerns to management
Assist in developing Sales Associates
Maintain respect of peer group, staff and supervisor
Create energy and excitement around shared goals and values and acts with integrity
Support all company/ management decisions
Adhere to Policies and Procedures
Observe sales floor and stockroom for loss prevention and advises management of any unusual internal or external activity
Execute Opening and Closing checklist duties as directed by store management to ensure store is always ready for business
Operate all register transactions including that of management (refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards, cash pulls)
Authorized to reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers
Ensure consistent and accurate replenishment of product onto the sales floor
Comply with visual presentation standards
Execute markdowns and re-merchandise, as needed
Maintain store organization fixtures/hardware/general cleanliness