Lead Sales Associate - Full-Time

PVH Corp.•Cambridge, ON

9d•Onsite

About The Position

The Lead Sales Associate at TOMMY HILFIGER is primarily responsible for selling and promoting merchandise by adhering to the TH Customer Service Standards. This role involves cash handling responsibilities and various operational activities as directed by Store Management. The associate is expected to contribute to a positive store experience, maintain visual standards, and support sales goals. The company, TOMMY HILFIGER, is a global lifestyle brand established in 1985, known for accessible luxury and its connection to F.A.M.E.S. (Fashion, Art, Music, Entertainment and Sport). PVH, the parent company, aims to build Calvin Klein and TOMMY HILFIGER into desirable lifestyle brands and is committed to an inclusive and diverse workplace.

Requirements

Ability to demonstrate effective written and verbal communication skills.
Ability to attend Take 5 meetings and participate in staff meetings, as required.
Flexibility to work rotating hours, as assigned by management.
Flexibility to change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.
Able to lift a minimum of 40 pounds.
Able to stand for long periods of time.

Responsibilities

Sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards.
Perform cash responsibilities.
Perform a variety of operational activities as assigned by Store Management.
Keep merchandise filled to appropriate levels on sales floor.
Ensure the store is visually distinctive and appearance impeccably maintained.
Minimize shortages through proper loss prevention procedures.
Demonstrate awareness of store sales plans and results.
Demonstrate awareness of individual contribution to business results.
Follow all operational policies and procedures.
Manage time and prioritize tasks.
Generate maximum sales potential in accordance with the TH Customer Service standards.
Build repeat customer base through excellent data capturing and service.
Maintain strong knowledge regarding product, promotions, and special events to communicate to customers for more effective selling.
Foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
Effectively maintain zone coverage; acknowledge every customer within the zone; treat customers with priority over assigned tasks.
Represent the TH image through personal and professional appearance.
Demonstrate professional image and conduct.
Communicate concerns to management.
Assist in developing Sales Associates.
Maintain respect of peer group, staff and supervisor.
Create energy and excitement around shared goals and values and act with integrity.
Support all company / management decisions.
Adhere to Policies and Procedures.
Observe sales floor and stockroom for loss prevention and advise management of any unusual internal or external activity.
Execute Opening and Closing checklist duties as directed by store management.
Operate all register transactions including that of management (refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards, cash pulls).
Reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers.
Ensure consistent and accurate replenishment of product onto the sales floor.
Comply with visual presentation standards.
Execute markdowns and re-merchandise, as needed.
Maintain store organization fixtures/hardware/general cleanliness.