Lead Sales Associate

Stretch Zone•Gainesville, VA

2d•Onsite

About The Position

As the Lead Sales Associate, you are the face of Stretch Zone and the leader within your studio! This role requires you to assist all members and guests as needed and establish a relationship to support member growth and retention while also managing a successful studio. The Lead Sales Associate (LSA) is responsible for the successful operations and financial accountability of all areas of the studio. First and foremost, the LSA’s primary responsibility is to drive membership sales within the studio as well as holding the Sales Associate to the same. Additionally, the LSA orchestrates the delivery of superior customer service, customer satisfaction, and performance relative to your studio’s revenue goals. At Stretch Zone, we believe that nothing is more important than your health. As a Lead Sales Associate at Stretch Zone, your primary job is to manage the studio and help people realize their own goals through our unique membership model of practitioner-assisted stretch. We see it as a calling. This role isn’t just for anyone. We look for the best of the best – we look for people who are driven. Simply put, we look for people who always want to achieve more and who never settle for the status quo! If this is you, we need to talk. Stretch Zone isn’t just a brand; it’s a movement. Your day is today. We’re waiting for you.

Requirements

Previous sales experience
Management experience
Driven and competitive
Exceptional time management and multitasking skills
Goal setter
Smart and savvy with tracking studio performance and the ability to run all reports and have a deep understanding of the driving factors that affect your studio.
Extensive customer service skills.
Great team player
Ability to support the needs of your staff while communicating daily with the General Manager and Franchisee.

Nice To Haves

Personal training certification in ACE, NASM, ACSM, NSCA or NSCE
License in therapeutic massage or other accredited body work

Responsibilities

Manage the studio and help people realize their own goals through our unique membership model of practitioner-assisted stretch.
Assist all members and guests as needed and establish a relationship to support member growth and retention while also managing a successful studio.
Drive membership sales within the studio and hold Sales Associates to the same standard.
Orchestrate the delivery of superior customer service, customer satisfaction, and performance relative to your studio’s revenue goals.
Maintain and reinforce the positive sales culture of Stretch Zone.
Provide an exceptional experience for everyone that walks through the door.
Drive membership sales to each guest who comes into Stretch Zone.
Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
Lead and coach your Sales Associates and hold them accountable for all daily operations and monthly goals.
Drive member retention by following the daily operation guides, great customer service, and consistent follow-ups.
Lead by example by going above and beyond what is asked of you and supporting and guiding your team daily.
Track KPIs so you understand how your studio is performing and assist the General Manager in understanding and tracking all key sales metrics.
Promote the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve your sales skills and your Sales Associate.
Protect the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members.
Ensure operational excellence.