Lead Sales Associate

Hand & Stone - 166 Shenstone Blvd - Garner, NC•Garner, NC

1d•Onsite

About The Position

This role is for an Assistant Manager looking to grow with impeccable customer service and sales experience. The Lead Sales Associate will provide an excellent customer experience to all clients through answering phone calls, setting appointments, greeting clients, and managing memberships. They will oversee and manage daily operations of the Spa, drive spa sales performance, and assist in developing talented spa professionals. This role also involves membership education and sales, including sales goals and incentives, and passionately promoting products and services.

Requirements

Impeccable customer service and sales experience
Excellent verbal and communication skills
Fast learner and tech savvy
Comfortable in a fast paced work environment. We are a small location but high volume

Responsibilities

Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
Oversee and manage daily operations of the Spa
Manage and drive spa sales performance
Assist in developing talented spa professionals
Membership education and sales - including sales goals and incentives
Passionately promote products and services
Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)
Use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Maintain the utmost cleanliness and soothing ambiance of the premises
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Motivates and empowers the team to achieve high standards.